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Service Center Review Summary
5 out of 5
9/12/2024
Ok
2 out of 5
9/12/2024
Due to the high number of employees calling out on the day of my service, my service took 3 hours even with an appointment time. While I understand this was no one fault it was an inconvenience. Additionally, I made my appointment online and the selection I choose listed a car wash as part of the service. When I received the message that my vehicle was close to be completed they said it would not be washed in order to save water. Again, that’s fine, but then do t put it on the list.
4 out of 5
9/12/2024
It’s always delightful to visit Gene in the service department! Him and his team always do a great job servicing my 2013 KIA SOUL????I purchased my car there and I’ve always brought it back there for any service need ! Today I had my oil changed and a fuel pump. Thanks so much Gene for your AWESOME SERVICE! Another pleased customer
5 out of 5
9/11/2024
Gene was friendly and professional as always. Especially appreciated the complimentary car wash.
5 out of 5
9/11/2024
Very professional
5 out of 5
9/11/2024
I had an excellent experience thanks to Eric Perez. His positive attitude, thorough approach, and prompt service made a big difference. He went above and beyond to ensure everything was smooth, making the whole experience pleasant. Exceptional customer service! Again, thank you so much, Eric, for your emphasis on attention to detail.
4 out of 5
9/9/2024
Michael is a great player
1 out of 5
9/9/2024
It took over one year to resolve our issue with the paint fading spoiler. We got this resolved finally but the headlights getting faded and the sides of the vehicle were not approved for fixing. How can Kia claim that they make good vehicles when they don’t back up their products. Even for this service. We were told 2 days and they took 5 to get fixed Leaving us without a vehicle for this long. Michael did everything he could but Kia needs to do better for us to have confidence in buying future cars with them.
5 out of 5
9/9/2024
Eric was very courteous, attentive, and professional during the entire process. I appreciate the follow up updates that were provided in between the service. Thank you for making the process seamless and pleasant.
2 out of 5
9/8/2024
The time it took to get my vehicle back was longer than it should have been. Tire rotation was allegedly apart of my services, but the tires are in the same spot, I can tell from the scratches on the rims.
The employees are nice.
5 out of 5
9/8/2024
10/10
1 out of 5
9/8/2024
Do not contact me.
1 out of 5
9/8/2024
The service and work was great, except for one thing. The main connection to the lights was disconnected. My headlights and turn signal lights did not work. I had to pull over at an auto parts store and dismantle the cover to get to the connection. At this point I did not know what the problem was. I’m thankful it was an easy fix, but it could’ve been avoided had the wires not been left disconnected
5 out of 5
9/8/2024
Erick is very kind. very good service. thanks Erick
2 out of 5
9/8/2024
Your new automated system is very confusing! When the services are sent to the customer through the automated system all charges should be revealed. The complete balance should be visible for the customer. I have come to this Kia location for a few years for service and this was by far the worst service I experienced. I do hope for your customers satisfaction you can fix this issue.
5 out of 5
9/7/2024
Michael was very professional aand took very good care of me.
4 out of 5
9/7/2024
Carl Cruz did a great job! But absolutely do not like your new policy on not washing customers cars, so there goes customer service! Also, you need a new policy for taking in cars that need to be seen by the diagnostic technician and have them sit for 3 weeks on your lot, taking up space!! You could take the customer’s name and information on the vehicle and let them know a few days out, when the car is actually going to be seen or worked on by the diagnostic technician! Now that would be good customer service!!!
5 out of 5
9/7/2024
I was very pleased with the service writer Michael. He handled my problems very efficiently. I would recommend Kia services to everyone.
2 out of 5
9/7/2024
We waited a very long time to have someone help us when we were told our car was done.
1 out of 5
9/7/2024
It’s took 4 f-in hours to get a oil change and a light bulb change. It hasn’t been a year I purchased the used car from your Covina location. I go in for a oil change and ask I if want to do three different services to the cuz the previous car owner didn’t do it shouldn’t this have been done before I purchased a used car what a disappointment. With this dealership if I would’ve gotten all that had to be done I would’ve been paying over $1000 who goes to get an oil change and happen to have $1000 in cash not me my service today was $300. After 4 hour wait ????
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