The Car Group

Karina went above n beyond on customer service. she knew we are going on a 2 month long trip n she make sure tat our van is thoroughly inspected ncheck on the maintenance n even notice tat we have not got our recall of the second row seat problem n she took care of tat too. very friendly n approachable n even help us to make appointments for the 2 other appointments as the parts need to be ordered n had it the next day. Even though we hav to go 3 times she got it all covered. On the 2nd appt wen she was busy another guy help us out but Karina has told us tat she has the part tat is needed order by the technician n will b there the following day or the next . Not to make any chance we request from the guy to make an appt 2 days later but he juz would not help us and told us to call Toyota office to check on it. So I waited for 5 minutes as I could see Karina I s helping another client. Wen she is done with the client I approach her n she immediately contacted the technician to confirm on wat date the part will come in then she scheduled my appt. tat is so wonderfully as I dont hav to call back. Such wonderful service by Karina. She truly is a keeper n live to Toyota motto.

Thank you for honoring your quoted prices and making this customer satisfied.

Very good service, very good advisor. Norm Reeves took good care of my car, they didn’t cut corners and did a good job.

John provides excellent customer service. He has a great personality and did a great job explaining to me the results of their diagnostics inspection. Job was completed in a very timely manner. Communication throughout the process was great. Every time my car needs service I will be contacting John Le.

Karina is the best! She provides excellent service every time we work with her.

Pablo was great, I would be happy to have him as my advisor any time

I wasn’t helped till about 1:13 even though my appointment was at 1pm. At 2:45 I had to ask if my car was ready and it was just sitting in the parking lot. I came for an oil change only. Bad service.

Worst interaction I had. I rather pay more elsewhere and get great service then go back to West Covina service department only good thing I could complement is the porters they have a better work ethic than both advisors I dealt with today

Mr.Vargas and Cerritos Honda were Outstanding as Usual!!!

Excellent

It was a pleasure to have worked with Thanh. He provided excellent service with professionalism. The work got done in timely manner and efficiently.

Qui Holt is an excellent manager. Plus, easy to work with!!!!

Everything went great thank you

Karina went above n beyond to help us . she even recommended tat Toyota will take care of the recall problem if the 2nd row seats . We are so happy tat she took care of all our needs n our van is in good hands now. Thank you Karina you are the best from setting up our appointments n took care of all our needs n answer all our questions .

First time visiting your service. Excellent

She was really helpful and nice.Very patient and polite.Thank you!

richard is the best ! Kept me updated with everything from beginning to the end! Would recommend Toyota & him to everyone

Excellent service

Javier provided me with excellent service

Thank you!