The Car Group

Kyle was awesome! So helpful, fast, efficient and kind. Really appreciated his friendly service, thank you

Valerie is wonderful! She listens to my concerns and makes sure they are addressed. I appreciate her excellent customer service!

Gary, always takes good care of me on service days. Parts are ordered and just need to return to take care of putting those in place.

Valerie was great very thorough and helpful!

Robert Was very kind and efficient! Thank you

Robert, was great!!! He did not lie to me, and goes along way with me , lm just an old man who doesn’t understand all that goes into the warranty, he does! Thank you Robert I’ll look for you the next time I’m in San Diego!

We came in for an oil change and tire rotation. George showed us how the valve gasket was leaking- explained why it is serious but did not in any way try to pressure us into doing it now- which we appreciated very much. We will be back in for that repair soon- largely because of George. Thank you.

The work for covered under warranty.

The service staff were very nice and helpful. I didn't have to wait for all my repairs to be completed. It was very helpful.

Benito is the best! He’s why I keep coming back.

Great help, helped with everything!

Shoot a, you're a job as always to care of my car headed back to me very quickly.I'm very satisfied thank you

Fast service!

Norm Reeves Honda employees went above and beyond! So grateful for their kindness and service ????

Ruben Marquez was very thorough and kind.

Prompt and efficient!

John B is amazing every single time. When I arrived, John B was at lunch so I was assigned another service rep for check in. I waited in my vehicle for 18 minutes before being checked in. Every person who pulled up after me was checked in before me because they were assigned a different service rep. I was the only person sitting in my vehicle. I thought they forgot about me so I asked someone passing by. He checked in with my service rep and said that he was helping another customer. The service rep finished helping that customer, walked outside and began inspecting under the hood of a truck (no customer waiting) parked next to me. He did this for several minutes and then decided to wait on me. This was by far the worst experience I’ve had at Toyota Mission Valley. The person who checked me in has no business working in customer service.

The service was efficient and the agent was respectful, kind, and informative.

Thanks excellent service, thanks again Manny Sanchez

Vehicle was done in about 30 minutes. Ivette fully explained what they checked and what condition the vehicle was in.