The Car Group

I want to take a moment to recognize the incredible customer service I received from my Honda representative at Honda West Covina. Valerie Machado She truly went above and beyond in helping me when I discovered a dangerous bubble in my driver’s side tire. Knowing the safety risk, she made it a priority to squeeze me into the schedule because she genuinely cared about making sure I was safe on the road. That level of care, urgency, and professionalism is rare to find. She didn’t just treat me like another customer — she treated me like my safety truly mattered. Her honesty, compassion, and dedication are exactly why she is the only person I trust with my vehicle. Because of her outstanding service, I will continue bringing my car to Honda West Covina and will confidently recommend both her and the dealership to friends, family, and anyone looking for someone who truly cares about their customers. Thank you for going above and beyond — your exceptional service did not go unnoticed!

Ivette was very professional and attentive.

The best service!!! Thank you!

David was awesome. Great customer service. Very happy.

Jesus is always great, very knowledgeable and communicative about the process. Thanks!

Everything great. Thank you.

Thank you for finding the nail in my tire and fixing it. You made sure I made it to LA safe without my tire popping.

Ernesto Arellano was very helpful, professional, and friendly. He answered all of my questions and my vehicle was finished in a timely manner. I will be a returning customer. Thank you

John is very thorough with his explanations of what is going on with my CRV. I trust what he tells me and as a result, will continue to bring in my cars to Norm Reeves. In fact, I just referred a friend, who just moved to HB,to John. BTW, I retired from American Honda in Torrance.

Tony Lagos is very nice, excellent customerservice

I’m always very satisfied with Benito’s services he is very knowledgeable and very willing to respond to any questions in regards to the vehicle.

My issue still is not resolved due to negligence of technician replacing transmission and forgetting a component and I paidfor service drove off lot and had to bring back immediatly . This Has caused undue stress today 2nd day com I

Ernesto gave us a great service. Thank you

John is extremely professional and a benefit to the DepartmentZ

She made it so very quick and easy to get my car serviced and was in constant communication with me. That kind of service earns a customer for life. Thank you so much.

Please find a way to keep customers informed of upcoming service requirements - and costs - before arriving for a scheduled appointment. Thank you.

Good service and the best customer services

Ernesto was a total pro!

From start to finish Ruben was on top of everything and I highly recommend friends and family to get their car fixed from your location but ask for Ruben! Thanks

I was very please and service was great