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Real Reviews From Verified Customers
Service Center Review Summary
4 out of 5
1/20/2026
I have requested Michael Barr every time I go to the Cerritos Norm Reeves.
Initially, Michael was friendly, efficient , and demonstrated all around excellent customer service. Since then, I now always request him as my Service Advisor.
1 out of 5
1/20/2026
I thought they'd at least wash the car after servicing.
5 out of 5
1/20/2026
I was very pleased with Trevor's service today. He exceeded my expectations, a rare occurrence with Norm Reeves Honda. No complaints at all with today's service! Thank you!
4 out of 5
1/20/2026
Hannah was responsive and recognized my military affiliation upon checkout.
5 out of 5
1/20/2026
Julie went above and beyond to ensure my car was delivered to me within the delivered promised time. I also appreciate the honesty.
1 out of 5
1/20/2026
Complete in total dissatisfaction not only because of the price is ridiculous which maybe understandable but the lack of communication, the wait time, and knowledge of the employee/‘s is unacceptable. It is highly expected of all Norm reeves Honda employees to be able to help customers with 100% satisfaction.
Waiting five hours to be advised you that a flat tire is the reason for your psi light malfunction is. extremely unacceptable and been dishonest with customers is completely unacceptable.
5 out of 5
1/20/2026
Viviana was very kind and helpful during my visit.
5 out of 5
1/20/2026
Excellent service & fast service
5 out of 5
1/20/2026
Very satisfactorion very knowledgeable and very helpful
5 out of 5
1/20/2026
Genaro definitely helped me today with providing my my service and information for my Honda and was satisfied with my experience.
4 out of 5
1/20/2026
All went well. Easy day at the dealer.
5 out of 5
1/20/2026
Eduardo Millan was professional, knowledgeable, and courteous. His communication skills were excellent.
5 out of 5
1/20/2026
Hannah was very helpful. She explained the work done on our vehicle. She was very pleasant & courteous.
5 out of 5
1/20/2026
Ernesto was exceptionally helpful.
5 out of 5
1/20/2026
George was helpful and easy to work with.
5 out of 5
1/20/2026
All was good service thank you
5 out of 5
1/20/2026
Eduardo does exceptional work in explaining everything and is very friendly.
5 out of 5
1/20/2026
Clayton was very friendly and communicated everything very clearly
5 out of 5
1/20/2026
Great customer service
5 out of 5
1/20/2026
The service department was very busy when I dropped off my car. But everyone made me feel like I was important to them. Thank you for that.
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