The Car Group

Javier was very nice and straightforward about what maintenance was needed and what wasn't based on my maintenance history.

Trevor has always taking care of me. Each time I’ve had my car service for the past four years & has never disappointed me.

Wonderful experience

First of all, I was very disappointed that my oil pan screw was stripped. Appreciated that you repaired what you guys broke, but the communication was not good between my service associate and me. He sent me messages but was not good about answering my messages. Car was supposed to be finished by four then pushed to five and still wasn’t ready until almost 6 o’clock. Also very disappointed with the service that was given to my partner recently. When he brought his car in for an estimate, they charge $200 for an estimate however they had no idea or gave no indication of what was actually wrong with the vehicle just said that it would be $2900 to further investigat. We were able to have the car repaired for $1300 at El Cajon Toyota within two days time. The only reason I’ll be returning to Norman Reeves is to finish my oil change package. Once that is used, I will be going to El Cajon Toyota.

Hannah was very polite and knowledgeable of the maintenance my CRV needed. She was informative of all the questions I asked. Thank you Hannah and Norm Reeves Honda!

Very good service advisor

I would like to express my profound satisfaction with the service I consistently receive at Cerritos Honda Center. My experiences have solidified its position as my preferred automotive service provider, and a significant part of this stems from the exceptional assistance provided by Aaron Perez. Aaron consistently demonstrates an impressive depth of knowledge regarding vehicle diagnostics and maintenance. He possesses a remarkable ability to explain complex technical details in a clear, understandable manner, ensuring I am always fully informed about my car's condition and any recommended procedures. Furthermore, his responsiveness is exemplary; he always makes himself available to address my questions and promptly returns my calls, instilling a great sense of trust and reliability. It is genuinely a pleasure to interact with someone so dedicated to customer education and service excellence. Aaron's professionalism and meticulous attention to detail are invaluable, and I sincerely appreciate the peace of mind he provides during each visit. I wholeheartedly value the opportunity to continue entrusting my vehicle's care to him.

Amazing hospitality. Crystal made my time there stress free.

Good customer service

Thank you to Honda team members who were professional and customer friendly, and helpful in answering my questions.

Great experience and Great customer service

The advisor is not respectful with the client

I had to wait in a line of cars until 9:45 even though I had a 9:30 appointment. Then it took 2.5 hours for service to be completed.

Kyle did a good job.

Julie was on it and let me know the progress immediately.

Great customer service as always

Louie was great. He was professional and took care of us.

VERY GOOD CUSTOMER SERVICE.

Always a delight when working with Ramiro. He is precise on the work that needs to be done on my vehicle. I am a happy customer.

It was a quick service. Smooth