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Service Center Review Summary
4 out of 5
1/29/2026
After having a really bad service at ford dealership f Glendale we came to norms reeves of Cerritos ,and what a difference!! So happy for their service and professionalism and respect, Mr Richard Juarez very attentive and friendly as knowledge, hands down to the whole department!! Thanks Richard ????????
5 out of 5
1/29/2026
Service was great and quick! Thank you all for everything!!
5 out of 5
1/29/2026
Excellent
5 out of 5
1/29/2026
Appointment at 10:30 for a recall check. Thanh communicated clearly and professionally. Overall, a smooth and positive experience.
4 out of 5
1/29/2026
Very nice and fixed the issue fast
4 out of 5
1/29/2026
I don’t take my truck anywhere else. Always 100% satisfied.
5 out of 5
1/29/2026
Joseph did an excellent job. He was courteous, helpful, responsive and fast! I would definitely select him as my service technician again.
5 out of 5
1/29/2026
Advisor Edwin was very kind & keep in the loop.
Excellent and prompt service !
Outstanding result . Very very Happy !
4 out of 5
1/29/2026
Beat tbe pick up time needed
5 out of 5
1/29/2026
Le doy gracias a Javier Peña por ayudarme con mi carro y consegüirme el mejor precio en el mantenimiento de mi carro
5 out of 5
1/29/2026
Trinity was amazing and thorough. She explained everything to me as needed.
5 out of 5
1/29/2026
Such great service! From start to finish. And you guys even washed my car, thank you so much! We will definitely be back.
5 out of 5
1/29/2026
Thank you for a great service done
5 out of 5
1/29/2026
Amazing quick and easy!!!!!! Received my car shinning looking like new… thanks you
1 out of 5
1/28/2026
I went to do some recall on my civic en when I went to pick up my car he told me they do some work on my car, l didn't receive any calls to warning about that job they just did it they charged me for that without asking me,I have 3 recalls when I left my car they told me they can do only two because they don't have the part for the third one so, when I pick up my car I ask when I can come back to do the other one he said it's done, I wonder it they changed the part or not who knows
5 out of 5
1/28/2026
No thank you guys for always providing great customer service
5 out of 5
1/28/2026
Hannah was amazing. Extremely kind and professional!
4 out of 5
1/28/2026
Mike Holbrook was my service representative at the counter. His customer service acknowledge of the system in which he works. Is that a high level. Mike went above and beyond to help me get my Honda back in running condition and service all the things that needed to be handled. I can’t thank Mike enough for his help!
4 out of 5
1/28/2026
Ernesto is always helpful and attentive with whatever I need for my services , he’s very informative of what my vehicle needs and explains to detail what needs to be taken care of. It’s always great servicing at Honda !! No complains
2 out of 5
1/28/2026
I appreciate the concierge service picking up my car however, my car was in the shop for two days and then returned to me without even a charged top off so I had about 40% charge.. I think going the extra mile and returning it with the car wash or vacuum out and certainly a charged top off would've been nice
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