The Car Group

Fast and easy process. Communication was excellent

Wanted to get a transmission fluid drain and fill. But was told. The fluid last the life of the transmission. This is not right in my opinion. Transmission fluid needs to be changed. On specific intervals. Transmission fluid doesn’t last forever.

Great experience with my car service. I’m very grateful for the help and clear explanation of what my car needed.

Forgot to reset my service indicator.

Sal was friendly, personable and quick. I have dealt with him in the past and his service is always 5 star. He is very comfortable to work with.

Very fast and friendly service. Trinity Guzman was very pleasant and informative with the process for the work being done on the car.

Kyle was great man who can take care of his customer. Thank you Kyle, keep up the good work!

My family had bought 3 cars from Subaru in the last 8 years. We love Subaru as far as the cars go. As for the service we have received from Norman Reeves, we are very unsatisfied with. I’ve had several oil changes done with companies outside of Subaru. The one oil change that I do get at a Subaru store in 10 minutes later my car was smoking. After that, a week later I found myself paying $3000 to get additional work done after that one oil change. A little over a year later I’m quoted almost $6000 because my car is having the same issues that we’re supposed to be resolved but now has worsen. I feel like no one has taken accountability for what happened the first time nor has anyone been proactive to ensure this issue wouldn’t have occurred again. It wasn’t until I said that I wanted a second opinion that I was told that Norman Reeves could work with me on a price point. Ultimately I decided to go with a different company with better customer care.

She explained everything very thoroughly and easy to understand

Superb service!

Benito was kind and knowledgeable.

ENRIQUE and the whole staff was absolutely amazing

Thanks a lot for the Excellent job, Thanh Sabatier!

Edwin was great! He went above and beyond for my car! Super grateful.

Ramblin Diego is an amazing service rep. Fast responses, knows what he’s talking about, got my car looked at immediately. Quality service, I would trust no one else to handle my business with.

Q is the absolute best. He’s the reason we buy Toyotas. He’s been our consultant since 2006. I trust him to tell me the truth about our vehicles and unlike other consultants will not try and sell me products or maintenance that is not needed.

Crystal was patient and informative.

Karina was very kind, explained all and answered my questions. Abdomen when car was completed.

Benito, our Service Advisor, always coordinates with the technicians to provide the best possible solution to keep our cars running smoothly.

Always a great service experience at Ford of Cerritos! I usually bring my vehicles in for service before work and the techs get my car out always on time to make it work!