The Car Group

Got in early for my appointment with no problems. Service was quick and painless.

Yes, I was satisfied with my service specially with my platinum extended warranty

Thank you Anthony for your assistance. Professional and polite.

Rudy and the service techs did an outstanding job servicing my vehicle. My vehicle was charged upon my request.

Great Service, thank you Valerie

She was very professional and even took me early fir my appointment.

Great job.

Wonderful honest & speedy service! Appreciate him answering my questions.

All’s good. Everything was done and delivered on time. Thank you Joshua.

John was great. Handled business like a professional.

I was actually immensely frustrated at my appointment. I dropped my car off and had zero communication. I saw online the service dept closed at 630 and was getting nervous about the timing. I messaged through the app and called several times to get an update on the status of my car and what time I should come back to pick it up. I was never replied to or called back after multiple voicemails. I ended up calling the sales department. They said everyone was long gone and he would try to see if he could do anything and would call me back. Also never called back. So I was left without a car over night into the next morning. I was meant to do something that night for a friend and had to leave them high and dry. I also had a tennis lesson in the morning I was unable to go to because I was left carless. It wasn’t until I called again 3 times the next morning someone finally let me know my car was ready. It wasn’t Denise. She had long gone and had the day off. I’ve never had a bad experience with coming to you for service but this was not only frustrating, it cost me additional money and was massively inconvenient. When I arrived that morning to finally get my car, my keys were hard to locate, I hadn’t been checked out, no paperwork was ready. It was a mess.

Richard was amazing. His ability to build rapport quickly, active listening skills, and ability to problem solve real time is outstanding. He communication skills and empathy were way beyond my expectations. Thank you so much for placing my trust back in Toyota dealerships, Richard!

Ramez was wonderful to work with. He was clear, prompt, efficient, and easy to get a hold of. I would love to have him as my service rep anytime! (Though ideally not too soon)

Joshua was very helpful. It was our first maintenance and he was very helpful in helping us get through it and answering our questions.

Genaro is always awesome to have have as a service advisor

My experience with Adrian is as simply awesome. I was happy. He went out of his way to assist me since I’m slightly handicapped. Also explained some things I asked questions about. He’s a great asset to Honda in West Covina.

Job well done Thank you

Too long and advisor Aaron Perez needs to work on his customer service and communication skills, promised me that the job was going to be done in 2 hours and the actual time was 5 hours!!!!!!

It took 4 visits lasting a total of 43 days, not to mention 4 separate calls to AAA to deal with jump starts to my vehicle due to ongoing battery drain issues, but it looks like the most important and ongoing issues have finally been addressed. I appreciate Kyle’s patience in dealing with me, because I’ve been pretty grumpy about my vehicle’s issues never seeming to have been addressed. I’m glad things are finally better now and I feel my vehicle is now reliable.

John did excellent customer service , from beginning to end. I highly recommend him as asset to Norm Reeves. Pleasant work with.