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Service Center Review Summary
5 out of 5
2/25/2026
Benito, Sammy, and Javier are excellent employees and very professional. They keep our family coming back to HB Honda.
5 out of 5
2/25/2026
Good work
5 out of 5
2/25/2026
The service personnel at the Norman Reeves site in Cerritos are excellent. They are all friendly, knowledgeable knowledgeable and go above and beyond to assist and answer your questions
5 out of 5
2/25/2026
I’m very happy with the customer service, respect and honesty I received from Michael Barr. We need more people like him, with great customer service.
5 out of 5
2/25/2026
Eduardo and your entire team has again done an exemplary job diagnosing and serving my vehicle. Eduardo goes over and above with his customer service and I always feel very confident he will do whatever he can to make my experience flawless.
5 out of 5
2/25/2026
Alex was very polite and courteous.
I was confident in his reccomendations.
5 out of 5
2/25/2026
Mary was fantastic!
4 out of 5
2/25/2026
Overall, I had a good experience but I was told that my car would be washed and that was not completed which was disappointing.
1 out of 5
2/25/2026
Every time I get my car serviced, the tire pressure is not filles to the correct levels.For my car the front and rear tires psi are not supposed to be the same
4 out of 5
2/25/2026
Javier but polite, answered all my questions and was a great communicator
5 out of 5
2/25/2026
I appreciate how Ms. Julie Canales provided an accurate estimate and kept me updated, ensuring my car was ready on time.
4 out of 5
2/25/2026
Long time Honda owner & the main reason I continue to buy Honda is because of Benito in the service department. He's the best!!
5 out of 5
2/25/2026
Ruben is amazing! I was a bit hesitant to leave the car but he made me feel like it would be safe in husband care. I feel a lot better in coming back and continuing my service there. Thank you! And thank you again Ruben
4 out of 5
2/25/2026
Checking was extremely slow but service was great.
1 out of 5
2/25/2026
On the way home from my maintenance appointment where my tires are rotated the tire light came on on the 91 freeway. It’s too far for me to bring it back to Cerritos from Torrance so I’m gonna go to my local Honda dealer here in Torrance and have them check the tires tomorrow.
5 out of 5
2/25/2026
Mary was very helpful throughout the service process!
4 out of 5
2/25/2026
Ernesto provided exceptional service as usual. He is very pleasant and knowledgeable and my car was ready within the projected window. He offered me a loaner car and saved me money using my coupon from Norm Reeves. I look forward to working with him on the future.
2 out of 5
2/25/2026
Despite having an appointment, I was subjected to a wait of over three hours. 11:10am to 2:22pm Additionally, I was not provided with timely updates regarding the service completion time, which had been originally estimated to be between 2 and 2.5 hours.
During the checkout process, I tried to use a coupon, but I was informed that it couldn’t be applied.
4 out of 5
2/25/2026
Eduardo Millan is the type of person every auto dealership needs. He’s caring, he’s helpful, he’s very knowledgeable and most importantly he’s real, not fake like many people have to be when dealing with the public. I would rate Eduardo 10 stars out of a 5 star rating. Truly a good dude ????✅????????. Ur lucky to have him and he loves what he does
5 out of 5
2/25/2026
Geat customer service Miguel help me with my concern of the car and was quick with feedback
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