The Car Group

John explained everything that would be done and checked the car's service record because it was the first time that this car had been there after we bought it elsewhere. My service hit John's lunch break, but he told me that he was leaving and pointed out who would finish my billing if the car was do e by his return. That was nice.

Good service

Thank you.

Friendly and courteous

David was amazing !

Edward did a good job estimating the amount of time it would take for the jobs assigned to my vehicle and explaining the service that was recommended. I felt he represented them in a way anyone would be able to understand if they were deficient in auto part and repair knowledge so I can recommend your service center to anyone.

Jonathan was very professional and friendly.

Mr Barbosa provided excellent customer service by being very detailed in his explanations of the services provided. I left knowing my vehicle is ready for a safe roadtrip. Thank you for always keeping me updated.

This was my fifth visit to the Norm Reeves Service Department to correct delivery deficiencies that should have been addressed prior to sale. Within days of purchasing my 2022 Tacoma as a Toyota Gold Certified Pre-Owned vehicle, I discovered that both rear seat grab handles had not been reinstalled during reconditioning and that the vehicle was delivered with only one license plate. I contacted David (sales), who referred me to Sufyan for plates and to the service department for the grab handles. During my first oil change, I also identified additional concerns that raised questions about the thoroughness of the CPO reconditioning process, including seized and corroded skid plate hardware, underbody areas that did not appear to have been meaningfully inspected, dirt under the engine cover suggesting it had not been removed, and missing fuel pocket bumpers. While none of these items were catastrophic, they collectively reflected a lack of attention to detail inconsistent with the expectations associated with a Gold Certified vehicle. Despite scheduling appointments in advance, I repeatedly waited 30–60 minutes past my appointment time, only to be told that the service manager was unavailable to approve parts or authorize corrections. On one occasion, my vehicle remained at the dealership for over six hours without resolution. These were not complex repairs — they were basic delivery corrections. After five visits and multiple Saturdays spent at the dealership, I am disappointed that straightforward issues were not handled efficiently or proactively. When purchasing a Toyota Gold Certified Pre-Owned vehicle, I expected a higher standard of inspection, preparation, and post-sale support than what I experienced. I hope dealership management reviews both the CPO reconditioning process and internal approval procedures so future customers do not encounter repeated visits for basic delivery corrections.

RUDY has been fantastic! Great communication and kept me well informed throughout the entire process. A very positive experience with Rudy as my service advisor. Thank you

Benito Torres was very efficient and friendly. He made the visit pleasant and I was confident in the job being done correctly.

Service person Anthony was excellent. The constant updates during visit kept me informed.

Clayton is a true professional. His knowledge is impressive. He treats me like a VI.

Outstanding customer service and interaction by Edward O. I commend him for the explanations, the discounts he offered and the searches he did to ensure there are no manufacturer’s recalls, etc. He is an example of excelent customer service. Thank you Edward and Norm Reeves Honda Superstore Huntington Beach!

Pablo was great!

Even my daughter thinks very highly of him. Very professional

Sam was professional and courteous!

Mike is very professional and trustworthy.

Ramez greeted me immediately and was so friendly and professional. He went over my requested service and suggested a tire rotation in addition to the oil change. He included a coupon, which I really appreciated. Everything went smoothly and the communication was excellent!

Valerie did a great job was able to squeeze me in to get a front axle installed and very friendly and help me get back on the road before the weekend.