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Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
3/4/2026
Great service
5 out of 5
3/4/2026
They took great care of mei was
5 out of 5
3/4/2026
He is always excellent!! Knowledgeable and attentive. He makes me feel like we are old friends. I feel like I receive great service !!
5 out of 5
3/4/2026
Ramlin is very helpful, 10/10
5 out of 5
3/4/2026
Friendly, professional and thorough. An asset to Toyota
5 out of 5
3/4/2026
Patrick was very courteous, professional and personable. Thanks Patrick
5 out of 5
3/4/2026
Enrique was polite and professional — he represented the Hyundai company well.
2 out of 5
3/4/2026
Please refer my unsatisfied experience on Case #42169946
Lorinda
HCCM National Case Manager
****-****-xxxx
5 out of 5
3/4/2026
Ruben was very polite and professional he answered all my questions. He also kept me updated on what they were doing to my vehicle. He is awesome.
1 out of 5
3/4/2026
There seems to be a misunderstanding regarding our previous communications. First, my wife mentioned she wasn't informed that the shuttle or Uber service would be a one-time offer. Second, regarding the diagnostic fee, I didn't actually send a reply acknowledging the charge, though it seems there was an impression that I had. Also, $189.95 for an Active Air Flap System diagnostic feels quite high; it might make customers hesitate to choose a service center."
5 out of 5
3/4/2026
Fast friendly service, Justin took time to explain the services provided. No high pressure
5 out of 5
3/4/2026
Everything was great David Ochoa went above and beyond for my needs and understanding that some personal things errands, etc. needed to get handled while my car was being serviced. I appreciate him, George Ventura, and all of Norm Reeves staff.
5 out of 5
3/4/2026
Adrian was great. He made me feel at ease when explaining the services needed for my car. I will ask for him for my next car service. Thanks Adrian
1 out of 5
3/4/2026
I wasn’t explained what was done to my car or why some options of service were being thrown at me. Instead I got sent a text with an optional receipt of selected items through text I tried to call and didn’t get an answer to discuss this with my advisor and then after waiting all day I show up before you guys closed and she’s gone and my car is outside waiting for me. She didn’t even hand me off to someone else to follow up and make sure my car is done and she apparently had left 2 hours before I showed up without letting me know to pick up my car or make sure I knew it was done. My worst experience so far since switching from mossy Toyota to here. I only switched because it’s closer but after this I’m considering taking both my cars back to mossy.
5 out of 5
3/4/2026
Rambling was extremely professional, and attentive. He went above and beyond to answer all my questions until I was comfortable with my purchase...even after i picked up rhe car.
Thank you!
5 out of 5
3/4/2026
None
5 out of 5
3/4/2026
Fast and helpful service
5 out of 5
3/4/2026
NA
4 out of 5
3/4/2026
I made an unexpected visit to Norm Reeves Ford after discovering a pop up message on my dash saying I only had 5% oil left. I immediately called the service dept. and was given an appointment an hour later. After checking my service records Eduardo Millan, my service rep, informed me I also needed a 20,000 mile checkup and took care of everything. He was informative, explained everything and I trusted his judgement. Just wish Norm Reeves would turn up the heat in the service waiting area as its always freezing in there.
4 out of 5
3/4/2026
Angelo explained clearly what needs to be done on my car.
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