The Car Group

Really good and fast service

Sam was professional and kind!

Anthony is very helpful, I’m satisfied with his customer service. There is still one issue with the car that can’t seem to be replicated whenever I go in but I’ll try and get a video of that for a future visit.

Yes I was highly satisfied I was keep inform and delivered on time.

John Beck was very helpful!I appreciate him for sharing detailed info. On the needs for my car. He deserves a raise. THANK YOU

I would not say that I am, completely, satisfied with Edward Obando. He recognized his error and was accepting of my asking him to correct his way of making sure he doesn't give false information to me. John assisted in helping me find out why I was recommended for a service that I already had performed on my car months ago. Mr. Obando blamed the software that NR Honda uses in storing customer information, but it was he who did not check my history to insure that I was not alerted for service suggestions that I've already had performed and paid for months ago. I travel many miles everyday, and I don't need false alerts to the health of my car's engine; especially after I've paid $3,000 plus for my 100 thousand mile tune up.

Robert was awesome!

Jonathan was super helpful very informative. Let me know exactly what was going on with my car kept me informed and got my car ready sooner than expected. I will definitely be coming back and working with Jonathan again.

Francisco B., aka :Frank didn’t care to assist me of any repairs on the vehicle like exchanging wipers blades, honk loss, and none of any fluid change radiatior, brakes, steering wheel just to name a few. I apologize for having a 2002 Lincoln an older model. Another thing is a shame, I came by to pickup my vehicle, Francisco knowledge of me,I was present in person never bother to speak with me on the side including Francisco Manager. I was no body for them to care about because having an old vehicle. I didn’t allow it to get to me with poorly service in vehicle and as a person. Guess you guys are in business only assisting people with newer vehicles and ignore older vehicles. Newer vehicles are too expensive like putting down a payment for a home. No worries next time, I would make sure to have a newer vehicle for better service from Ford in Cerritos. Excuse me for the truth

Ivette Rodriguez was spectacular, had my cars tore patches up like 30 min and no charge. Love Honda of HB. My only Honda location I take my car too. Abel V

She was very friendly and efficient. Thank you for making it quick and easy.

Melvin was very professional and helpful with an issue I brought up regarding my car. I appreciate the excellent customer service at Norm Reeves Honda.

Robert was very professional, knowledgeable, and fair. Kudos.

Jessica was very professional, kind, and knowledgeable. Cheers.

i will respond

The service was great ????

Knowledge and fast service.

I'm disappointed with the communication regarding my recent service. I received a text telling me the vehicle was "not doing now" the issue that I brought it in for, offering an expensive fix to replace the ignition cylinder which we just replaced on my last service. Then I get the bill, 200 dollars to "diagnose" the issue which read "replace cylinder then go from there". I explained that the issue seemed to be something to do with the gear linkage not engaging properly in park,which is why the vehicle won't shut off properly. I'm unclear exactly what diagnostic process was involved other than telling me to replace the ignition cylinder which would not solve the gear shifting problem. Very dissatisfied with the communication and being charged for a vague diagnosis the didn't promise a solution. Please contact me regarding this issue.

Hannah provided some of the most efficient service I've ever seen while keeping it as if we hadknown each other for years. Thank her for me again please.

Leo es una persona muy profesional y muy atento en la atención al Clente .