The Car Group

Javier went above and beyond customer service. He explained everything that was wrong with the car. Kept me updated every step of the way.That’s the reason I will be coming back.

Highly pleased with service advisor Ernesto Arellano great customer service communicated every step of the way in regards to progress on my vehicle

Hannah was great, she made sure all my services got done quickly. 10/10 bringing my car here again.

Pablo Barbosa Bermejo ensures that you are extremely happy and satisfied.He loves his work,evident in the care he provides to customers,friends,and family of Honda Norm Reeves Vista.Thank you for your exceptional service.outstanding job,well done.

my advisor Richard Juarez. Is one of the very best advisor I ever had. He is the poster boy for advisors at norm reeves ford Cerritos that why I keep going back to Cerritos ford because of Richard Juarez I have other ford dealers closer To me but because of the exlent job he does, that's why am a loyal customer

The mechanics did a wonderful job on fixing my car. My car is now quiet and runs very smooth and I appreciate Yvette as well. She was courteous and gave me all the information I needed as well as answering all my questions.

I was very satisfied with your service. Mr Rodriquez was very patient and took the time to explain in detail to the questions I asked him. I have more work needed on my vehicle and his assistance in letting me know the most important ones needed was a relief. Will be taking my vehicle next month to complete the remaining work needed as advised. Thank you.

Thanh was great!

I was satisfied with my service today!

He was very polite and professional.

Did an excellent job on the vehicle

Was great with following up with me and provided excellent service without me even needing to step into the dealership. 101/10

Kodus with team. Thank you.

Manny was very good. He has provided me with very good service.

Pablo was friendly & courteous. He explained things to me and asked if I had any question's. He is a great addition to your company.

Stellar

Crystal was a great help to me when I dropped my car to fix it she explained to me exactly what was my car problem .Also she helped me to get a rental car . She keeps telling me day by day how any changes. Thank you for all your help Crystal.

For the record, Javier was great and responsive. My ‘no’ was to be given an opportunity to share this: I had a ride lined up but I didn’t communicate that to anyone. I’m curious what you all offer to your customers when they drop their car off for the day? It would have been nice to be offered a rental car or ride share service without being prompted.

I had an 8:30 AM appointment for routine service and agreed to a few additional services recommended by my advisor, Ramiro Montes. I also made it clear that I would be waiting for the vehicle. Despite having an appointment, I ended up waiting over 3.5 hours with no communication or updates. Normally when I bring my car in, I receive a text with progress updates and a link showing the status of the service and any additional recommendations. This time, I did not receive any communication for the first three hours. I tried calling Ramiro directly but couldn’t be reached, so I had to contact the main operator just to get an update. Only after that did he finally send the service link with recommended items. By that point I was already frustrated after waiting so long without any information. To make matters worse, after picking up my car I noticed that the auto setting on my A/C is no longer working properly, which was not an issue before the service visit. Appointments should be respected, and basic communication during a long service wait should be standard. This experience was disappointing. I would appreciate if someone from service management could follow up with me regarding this visit and Ill be going in tomorrow for the new A/C issue.

Thank you!! :)