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Real Reviews From Verified Customers
Service Center Review Summary
4 out of 5
3/10/2026
David Ochoa was a very personable service technician. He took his time as the correct questions and did not try to pressure sell me which is something I truly appreciate. I hope that he gets his own cubicle soon as he deserves it.
5 out of 5
3/10/2026
Viviana made my service call so easy. She also kept in touch with me throughout the day to give me updates.
Thank you
Cynthia H
5 out of 5
3/10/2026
Candice was one of (if not the) best service representative I’ve ever worked with. She was excellent and so was the entire service team. Had such a great experience, above and beyond any other local Hyundai service centers.
5 out of 5
3/10/2026
Ok, Thanks You.
5 out of 5
3/10/2026
Was really great! Trevor was quick and too the point. Fantastic communication.
5 out of 5
3/10/2026
Great service!
4 out of 5
3/10/2026
Ivette was great! She explained details well and was understanding of my predicament. I came in for an oil change $69 and ended up getting major repairs instead. Even though it was due, she gave me the regular coupon discounts and per my request, asked manager, Jason, if he could help a little more since my bill was over 4k. He did and I really appreciated it. I have been a customer of Norm Reeves HB for years and love your dealership. If and when the time comes, I will buy my next Odyssey with you. A hybrid would be awesome!!! Thanks again! Dianna W.
2 out of 5
3/10/2026
Problem not fixed.
2 out of 5
3/10/2026
It's difficult to get ahold of people like Enrique when you have questions about anything. You press option 2 for service department and the call goes nowhere. Then the rep tells you he will call you and doesn't call me. Enrique is the first individual I have had problems with not calling me back when he told me he would. Service from techs are great. Did good job on new gaskets on motor. Just your labor charge for transmission was too high. Went with lower cost mechanic. Teach Enrique to call people back when promised and your service department will be okay.Due to the transmission problem with Kona at 108,000 miles, I probably will not buy another Hyundai.
5 out of 5
3/10/2026
Good customer service and good attitude and clean restroom
4 out of 5
3/10/2026
10 across the board. Thank you.
5 out of 5
3/10/2026
Good service and communication
2 out of 5
3/10/2026
When picking up my car, i had to ask about service done to car. No explanations given as to what was what or why it was done. Not even the asked if I had any questions. I dont know who checked me out, i waited till someone was avail. Other than that everything else was great
2 out of 5
3/10/2026
Takes too long
5 out of 5
3/10/2026
Robert provided fast and friendly service.
5 out of 5
3/10/2026
Great customer service
5 out of 5
3/10/2026
Probably the best advisor I’ve dealt with since I have been taking my Highlander into Norm Reeves since 2010.
5 out of 5
3/10/2026
Very helpful
2 out of 5
3/10/2026
Very nice guy. Just felt like I was being pressured into buying a new battery due to the recall.
5 out of 5
3/10/2026
Mike was excellent!
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