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Service Center Review Summary
5 out of 5
3/11/2026
Very satisfied
5 out of 5
3/11/2026
Very friendly knowledgeable and always provides great customer service.
5 out of 5
3/11/2026
Prompt service and communication. Thank you
5 out of 5
3/11/2026
That's agreat customer service
5 out of 5
3/11/2026
Diego was amazing and very very helpful
10/10
5 out of 5
3/11/2026
Sam was awesome! I was very happy with my visit today. He explained everything very thoroughly will definitely be back for Sam!
4 out of 5
3/11/2026
Very helpful and made my issue very easy to be solved and resolved. Thorough and helpful!
5 out of 5
3/11/2026
Great service.
5 out of 5
3/11/2026
We are very happy with the service we received from Adrian de la Riva. He has been very attentive and very professional. He has provided an excellent example of great customer service.
4 out of 5
3/11/2026
I was told the service required approximately 1.5 hours to complete. To my satisfaction it was accomplished in less time and the staff couldn't have performed their duties in a more professional or polite manner. Completely pleased with Norm Reeves Toyota in every aspect which includes 3 previous visits. Thank you.
5 out of 5
3/11/2026
Very nice staff, job was done within reasonable quoted time frame.
5 out of 5
3/11/2026
I would like to thank George for giving me advice about how long my service would take and was accurate on the time.
5 out of 5
3/11/2026
Julie gave me excellent service. She was very knowledgeable.
5 out of 5
3/11/2026
Ioll es very gööd servises. Todo muy bien grasias
5 out of 5
3/11/2026
Amazing customer service first time buyer as well!
5 out of 5
3/11/2026
great customer service , made it simple and easy for my daughter!
1 out of 5
3/11/2026
1. 4 hr wait.
2. I was told the wait would be up to 2 2/2 hours.
3. Was not given complete paperwork and George did not review it.
4. “Forgot” to have technician change battery in key fob.
Required me to wait another 20 minutes.
5. When I got home, the key fob did not work at all. (It was working somewhat before.
6. I was NoT told that the key fob wasn’t fixed! It was working intermittently before I gave it to be fixed.
I called to talk to service person George Juarez about my issues were not resolved. No apology. I called back to talk to his manager—Tina. No answer and she did not call me back.
1 out of 5
3/11/2026
Your service person needs to give plenty time frame of the work I was told it would be a 2 hour waiting and after 2 hour of waiting I asked about the progress of my car I was told ot was going to be another 60 minutes to 90 minutes if they’re busy let customer know maximum of hours of waiting time before they arrive night before so they can prepare for it also it doesn’t take 3 to 3 1/2 hour to get your engine oil change very dissatisfied with your dealers service work horrible experience
4 out of 5
3/11/2026
Reuben was very attentive & listened to me re: my car issues.
5 out of 5
3/11/2026
I am extremely satisfied. Everyone went above and beyond. Big thank you to Luis and Travis. This was the best experience I've ever had. Everybody was communicative, follow through, took the best care of me in my car, and help me get affordable prices!
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