The Car Group

Very polite, pleasant and professional

Jonathan always goes above and beyond to help me. I’ve been going back to Jonathan as my service advisor for over 1+ years. He has exceptional customer service, always helped me right away, and gets me an appointment as soon as needed. I would recovered him for his customer service and professionalism 100%. Thank you for always taking care of us Jonathan!

Excellent communication, I appreciate the Norm Reeves experience and maybe my next F150 is purchased there. Not yet, but one day.

Kyle was incredibly helpful and knowledgeable. He even took the time to answer my question about the type of wax I use on my car and explained everything in great detail. When I seemed anxious about the long wait time, he reassured me that I would be Ubered to and from home so I wouldn’t have to waste my entire day waiting. Thank you, Kyle, for everything—I truly appreciated your excellent customer service!

Q was excellent and professional and delivered right on time. My car is in great shape now with him and Mikey’s help.

Trevor was personable, extremely helpful, and no pressure to purchase anything.

Thank you for always being helpful and courteous!

Candice was very helpful thank you. She was very helpful and recommended me what was needed. Took care of me and had me out as soon as my vehicle was ready. Me personally like the way you can check out from the same text where your notified your car is ready makes it so much easier. Thank you I would have my future services brought to Candice.

Francisco was great--very communicative and went the extra mile to ensure I was taken care of. I'm very glad I chose to have my pre-purchase inspection performed at Norm Reeves.

I have unfortunately experienced multiple issues with this vehicle since purchasing it from your dealership approximately 5½ months ago. Within a few weeks of purchase, the vehicle required a full engine replacement due to piston failure. More recently, I returned to the dealership for a brake issue involving squeaking. Last week, the front brake pads were replaced and the front rotors were resurfaced. Shortly after that service, I began experiencing significant shaking when braking at freeway speeds. Because this is clearly a safety concern, I returned to the dealership again this week. The symptoms began immediately after the brake service, which suggests the issue may be related to the work performed. When I arrived, I was initially told that no technician was available to diagnose the brakes and that I would need to either return on Monday or leave the vehicle for the weekend without a replacement vehicle. As someone who works on weekends, this would have created a significant inconvenience. After expressing my concerns about the safety aspect of driving the vehicle in this condition, the team said they would try to locate someone to look at the car the same day. I do appreciate that the team ultimately agreed to inspect the vehicle today. However, I remain very disappointed with my overall experience so far. Since purchasing this car, I have had to return to the dealership multiple times for major issues, including an engine replacement and now a brake problem that appeared immediately after service. When I purchased this vehicle, I trusted that I was buying a reliable car from your dealership. Unfortunately, the number of issues in such a short period of time has been frustrating and has caused my confidence in the vehicle and the dealership to waver. I hope this matter can now be resolved properly and that moving forward the vehicle will perform as expected. Fabienne

Professional and courteous.

Nice and prompt

Outstanding service by Thanh! 5 STARS!

Edwin is so helpful. He answered all the questions I had in a way i could understand. You have a talented/ professional worker . Thank you

Hannah was great. Very thorough and clear and helpful. Excellent service is rare these days so we were very impressed. Thank you Hannah and Honda!

Your personnel were nice. The oil change took over an hour , even though they said it was slow at the time. It's too long and I will probably go elsewhere next time

Very happy with the way the problems were resolved.

Yes! I would recommend to others Norms Reeves Toyota.

Mike was very professional. Great service.

Vivianna and Ivette are always a pleasure to work with. They're both very personable people who make you feel that your being taken care of!