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Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
3/18/2026
Good service and hospitality. Well mannered with knowledge of the traid.
4 out of 5
3/18/2026
david was definitely very soft spoken and kind and patient. He really worked to ensure my questions were all answered, even though he was not in control to fix the sensor issue. My frustration with electric Prologue is up the roof and he was able to listen and be empathetic. He is really a gem. He never made me feel rushed or just another number.
5 out of 5
3/18/2026
Everyone there is always so nice
5 out of 5
3/18/2026
Thank you !
4 out of 5
3/17/2026
I have been a customer of this Norm Reese Honda ,HB for over 10. Years and always satisfied with the services and especially the service advisor John Le and I don't mind to pay for the quality technician.
Have a wonderful week.
Nancy N
5 out of 5
3/17/2026
Great job
Thank you ????
Excellent teamwork. Really appreciate everyone
1 out of 5
3/17/2026
After picking my car up from an oil change, my car was leaking oil and did not notice it until the following day. Took it back to get it fixed. I was told that the sealer was worn out so it was changed. I asked Marlen Madrigal for a copy of the service report. She said she would email it to me. She emailed pictures of a report that belonged to someone else. I emailed her back stating that she emailed me wrong report. I asked her if she could please email my report in a PDF (not pictures). I have emailed her twice and I have yet to receive anything from her. I have been taking my car there for years and have never had any issues with anyone until now.
4 out of 5
3/17/2026
Excelente servicio
4 out of 5
3/17/2026
Ivette was polite, charming, and went above to honor requests to make certain my work day wasn't disrupted (that I'd still receive notice about my car's status without potentially missing urgent calls about needed repairs).
Outstanding, couldn't possibly have been more pleasant for something that's generally considered unpleasant.
5 out of 5
3/17/2026
Julie Canales was amazing. She always takes care of my Honda anytime I need service. She goes above and beyond every time.
5 out of 5
3/17/2026
A special thank you to the manager who assisted me. He treats people with understanding. I am very satisfied. Thank you very much!
1 out of 5
3/17/2026
My tire pressure always says it’s low when I leave
5 out of 5
3/17/2026
Like always Toyota followed its reputation. From drop off of my car, to picking it up the assistance was top notch. John Bautista was a true gentleman and knowledgeable with my questions. Thank you for having such an amazing crew.
4 out of 5
3/17/2026
On vacation from Missouri we had our windshield broken by a small rock. We had it ready to be put in but had to get back home fast and couldn't waitstay and had to cancel.All service personnel, especially Rosalina were very professional and she was so understanding and gracious. Kudos to your dealership. Thank you kindly. Ward Y
5 out of 5
3/17/2026
Es una persona amable me ayudo con todo lo que le pregunte es un excelente trabajador de honda ayudando al cliente estoy totalmente satisfecha con su ayuda muchas gracias a Miguel Cabrera Miriam Z
5 out of 5
3/17/2026
Good service advisor.
5 out of 5
3/17/2026
Greet advisor good guy I like the service and the waiting time isn’t long either it’s always a good experience at norm reeves
5 out of 5
3/17/2026
Great and fast service
5 out of 5
3/17/2026
She took care of the servicing my suv.
5 out of 5
3/17/2026
The team are always tried to be helpful, I appreciate their professionalism, i thank you all the team
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