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Service Center Review Summary
2 out of 5
3/19/2026
Joseph was very friendly and answered our questions. Some of the employees inside need a customer service refresher course. There were more than 5 people in the service counter space that were chit chatting with each other and others on their cell phones. Not one came up to ask if I needed help. I had to approach the counter and ask for help.
4 out of 5
3/19/2026
Your team gets a C. Despite having an appointment, the check-in wait time was excessive. Your staff is competent and friendly, but lacks enthusiasm. The service was adequate, nothing more.
5 out of 5
3/19/2026
Great service department! Joseph took care of my vehicle, would highly recommend.
5 out of 5
3/19/2026
Javier is an excellent customer service agent.
4 out of 5
3/19/2026
Good job on my car tank yuo Ramiro iso un buentraba con tu equipo gracias
5 out of 5
3/19/2026
Leo was an amazing help! Always great to go back to him and know that my vehicle will be taken care of!!
4 out of 5
3/19/2026
Samuel was extremely helpful and professional. I will definitely be requesting him next time!
4 out of 5
3/19/2026
He explained the issue that was found during inspection and the necessary repairs clearly. Got the car repair and ready for pickup as promised. Good experience overall with service advisor.
5 out of 5
3/19/2026
Eduardo give great service.
Also Crystal is the greatest!
5 out of 5
3/19/2026
Excellent service from Tony and the rest of the team! Always bring my Honda here to get serviced
5 out of 5
3/19/2026
Seth is the best person I have worked with at Norm Reeves and due to his excellent service I would come back.
5 out of 5
3/18/2026
I appreciate David Ochoa's professionalism,expertise and advice as well as the team of technicians that work at Norm Reeves of West Covina.
4 out of 5
3/18/2026
Edwardo is amazing! He cares about his customers and works to address their problems professionally. Edwardo makes his customers feel as if they are the most important person at the service center.
The dealership is very fortunate to have Edwardo in its team.
Ljr
4 out of 5
3/18/2026
The wait in line was bit long even after setting an appointment but once someone come the service was quick and not a horrible experience
5 out of 5
3/18/2026
Sam was wonderful. Very patient and provided with enough information to understand what was the issue. He updated me through out the day about my car.
4 out of 5
3/18/2026
Candice is an excellent service representative. Conversant, efficient and a good communicator. All went well. I would hire her in my medical practice - if I hadn't retired. Her customer relation skills are excellent . Please communicate this evaluation to her. She deserves an applause card.
Doug ****, MD
3 out of 5
3/18/2026
Got help from Benito, he is nice and helpful. This comments to the mechanic Chad maybe he broke or forgot to put back my windshield washer cap. Now i lost the cap and need to look for new one
5 out of 5
3/18/2026
Excellent service from start to finish. Very helpful associates. A real credit to themselves and Norm Reeves Toyota.
4 out of 5
3/18/2026
Everything was great. I just wish the battery I needed had been ordered and ready so I didn’t have to come back for a second appointment, because I specified what the appointment was for when I made it. Denise was very helpful.
5 out of 5
3/18/2026
Always excellent service and quality from Joseph vargas and on top service thank you and honda
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