The Car Group

Great service,my favorite dealership!

Service and staff were great but estimated car to be done at 12:30 only to sit and wait till 2:00 with out any communication or apology ????

A+

El Sr Salvador, es siempre muy amable y sonriente con los customers, me encanta su actitud…. Honda tiene un excelente customer service representative.

Ramblin, was very professional, as always he explains everything, tells you how long the service will take and always delivers on time.

The prices are ridiculously expensive. The person helping was very nice but 4,000 + for my car needs is outrageous.

I really enjoyed my first service at Norm Reeves Honda . I was greeted when I drove in with kindness and a smile . My service advisor Mike Holbrook is very knowledgeable and a pleasure to talk with . The technician was very efficient and provided a complete print out of my car diagnostic assessment . Thank you ! . See you again in the future . God blessings always . Melissa

Ram Diego assisted me with my first oil change for a Pilot. He explained with clarity the expectations during this process and was very concise in what was needed for the vehicle without too much vocabulary I didn't understand. Thank you again!

Aaron went above and beyond on my situation with my car service, and this is the service that brings me back, thank you Aaron and Norm Reeves for your attention and stellar customer service

Service was excellent and quick, Javi was able to help me get everything I needed for my car within and expected price. Prices are higher than independent shops but the quality of the work is great every time.

I am highly satisfied with and appreciative of the work performed by Leo Lazcano. The service was executed with exceptional quality.

Great service, thank you

Excellent service.

I was told my oil change would take 45 mins and I’d didn’t get my car back for an hour and half and I had to go and ask about it.

Noticed my windshield wiper fluid cover open when looking under hood. Just an FYI. Svc was quick and done within a timely manner.

On March 17, 2026 I took my car to the Cerritos Honda Service Center because my Honda Accord was jerking and slowing down periodically while in traffic. The other issue was that the engine symbol, as well as 4 others, lit up in my dashboard. Per George (Service Advisor #2485) the diagnostic check showed I needed a new "high pressure fuel pump," as well as "complete fuel system cleaning" plus "tube airflow." (Please see invoice #2258225.) I drove home on the 17th of March and noticed a jerking motion still happening. I didn't drive it again until today, March 19,2026, to complete numerous errands. Mid afternoon today I called and left a message at the number on the invoice. I stated the car was still jerking, which was one of the reasons I took it to the service center. I requested a call back ASAP.I never received a call back today. The issue was not resolved. I would like to speak with a Supervisor, person of authority.

David was awesome and helpful! Kept checking on me and my mom if we needed anything. Helped me out with the pricing as well. Thanks David

I appreciate the friendly and polite service. Very professional

Excellent service

It was a very pleasant experience - Samuel acted very professionally, listened & responded to my concerns accordingly & was very flexible on the time to make payment & picking up my car(since I told him that I would like to finish on the paperwork that I brought from home. Thank you, Samuel.