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Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
3/25/2026
Robert was attentive and professional. Josh helped, too.
5 out of 5
3/25/2026
Very happy with the service.
5 out of 5
3/25/2026
Great customer service my service advisor was amazing definitely go back
2 out of 5
3/24/2026
First time taking my car in for recall, vehicle sat for 4 hours, no work done when I picked up vehicle.
Second time taking my car in, I had to call out of work because they would not provide a COURTESY vehicle. After holding my car for the entire day, they THEN decided I may have a rental car. I also had to pay $75 to ensure I wouldn’t be liable for any scratches/damages that could’ve happened for the 1 whole day I needed the car.
The Gentleman, Pablo, had great customer service and was extremely friendly, it was just the overall experience that was absolutely shocking
5 out of 5
3/24/2026
Personable, friendly, and helpful!
4 out of 5
3/24/2026
Great Service From Adviser Genaro
5 out of 5
3/24/2026
The experience was easy, and my car was done in the estimated time frame they gave me.
5 out of 5
3/24/2026
Yes Mr. Torres was very friendly and helpful.
5 out of 5
3/24/2026
Ok
5 out of 5
3/24/2026
Thank you for your prompt and courteous service.
5 out of 5
3/24/2026
Great customer service and communication either via text or phone. Thank you again for taking care of my car warranty service jobs and providing loaner car.
5 out of 5
3/24/2026
I'm very happy with the service advisors Benito Torres, his very professional and knowledgeable. All very fast and professional. Thank you again.
5 out of 5
3/24/2026
Everything is good
4 out of 5
3/24/2026
I have to admit I was having a bad day and not in the best mood. My mom had passed away.
Jonathan was doing his job and I was not as polite as I should have been.
I didn't have my current coupon with me and after a little back and forth he did honor the coupon price
5 out of 5
3/24/2026
Jonathan was very helpful and had my car in and out quickly. He was friendly and helpful.
4 out of 5
3/24/2026
I appreciate the amazing customer service from Ernesto. I always schedule with him because he breaks things down for me when I have any questions. I feel comfortable and I can feel he cares for his clients and builds connections with them. I am a new client of Honda and Ernesto has been a huge part of my great experience. Thank you Ernesto!
2 out of 5
3/24/2026
I asked specifically to get the starter replaced on my vehicle because I’ve been having intermittent starting issues, but was charged only for a battery test. In the end I was charged $200+ only for a diagnosis and recommendation to replace battery.
Also, Richard assisted me and is very nice and helpful to interact with in person. But it would be nice to get updates on the status of my vehicle as the day progresses. It was radio silence and had only got a text that my vehicle was ready 15 mins before the service center closed.
5 out of 5
3/24/2026
Martin was very helpful very informative and very pleasant to deal with.
1 out of 5
3/24/2026
My overall experience was the worst .There was a number of issues that were below customer satisfaction. Please do contact me I would like to bring this matter to someones attention.
4 out of 5
3/24/2026
Norm Reeves Honda in HB is where I bought my car and the only place to service my car. I consider them to be my Formula One pit crew. Someday when I come across some money, I think I’ll have them custom install a brand new 6 cylinder crate engine from Honda.
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