The Car Group

Genaro Perez was so helpful and professional. Very well in explaining in all my questions. Thank you, Genaro Perez!

Quick service and friendly staff

Ruben was very fast in getting me in and out! Very helpful in all the questions I had to ask.

Manny was very informative and helpful.

Despite the project took more than 3 weeks but I realized that the repair was a difficult one. Mr Predoore had been very professional and kept me updated and informed of the progress. He is definitely a valuable asset of Genesis of Cerritos

Great customer service

I had a great experience, Samuel Tung was so very Helpful from day One, always kept me up with the progress of my car being fixed parts ordered, what kind of parts if they were under warranty, spoke with the appraiser on my behalf, so Sam and the team did an excellent job. Thank You, best regards Sylvia I

The team did great and was done quickly. The shuttle driver was great too! Appreciate all your efforts! Thanks!

He did a great job. Thank you

Tony Lagos is the epitome of customer service service. He is one of the main reasons I come back.He is trustworthy

Robert was very helpful and professional. He addressed my concerns in a timely manner and my car was serviced much sooner than was expected. I had a pleasant experience.

Clayton is very professional and fast. Very good at what he does and he explained all the services that was done to my car and all the future services I’ll need to be aware of.

I am writing to express my disappointment with the level of customer service I experienced during my recent visit to the Honda Service Department. It was extremely difficult to reach my assigned service representative, and repeated attempts to obtain updates regarding my vehicle often went unanswered. When I requested to speak with a supervisor to address my concerns, I encountered the same difficulty, making it frustrating to receive timely information or assistance. As a customer, I expect clear, responsive communication throughout the service process, especially when my vehicle is in your care. Unfortunately, I did not receive regular updates, and I was often left uncertain about the status of the repairs. To make matters worse, after my vehicle was returned, I discovered that the requested service had not been completed correctly. As a result, I was forced to return the vehicle for additional repairs. This not only caused significant inconvenience but also resulted in additional time away from work and unnecessary disruption to my schedule. I chose Honda because of its reputation for quality and customer care, and this experience did not meet those expectations. I believe there is a need for improved communication between service advisors, supervisors, and customers, as well as stronger quality control procedures to ensure repairs are completed correctly before a vehicle is returned. I respectfully request that this matter be reviewed and that appropriate steps be taken to improve both customer communication and service quality. I would also appreciate a response outlining how my concerns will be addressed and what measures will be implemented to help prevent similar experiences for other customers. Thank you for your time and attention. I look forward to your response and to a resolution that reflects Honda's commitment to customer satisfaction.

Brandy was very friendly and she helped me a lot.

Adrian is great! A good listener, professional. It is joy to have him as my Service Advisor.

I mentioned to Leo, the representative that was helping me out. if he could help me out and apply a discount I received in the mail fo an oil change and entire rotation. I mentioned I didn’t have the coupon on me. He mentioned I was already receiving a discount on the oil service for 59.99. And since I didn’t have the coupon he wasn’t able to apply. I feel like if you really wanted to give me the discount he could’ve but just decided not to.

Ok gracias

Thank you Edwin for your service

Very professional, kind, empathizes, friendly, listens, and relays situation in clear manner

Great job!