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Real Reviews From Verified Customers
Service Center Review Summary
4 out of 5
4/18/2026
Mr. Juarez was a complete professional, from beginning to end, my experience was very satisfying.
I will return should my Fusion require any servicing.
5 out of 5
4/18/2026
Manny Sanchez was very helpful today.
I really appreciate your help.
Thank you Manny!!!
5 out of 5
4/18/2026
Valerie was very professional, friendly and very attentive. So grateful for her knowledge and professionalism
2 out of 5
4/18/2026
My service advisor was out of office after i dropped off our car, but nobody on staff kept us informed after that. Took several calls to try to keep informed of status of repairs, felt like we were not a priority. Tried to escalate to a service manager but was told they were unavailable. Not a good experience with norm reeves and will bring our car somewhere else in the future.
5 out of 5
4/18/2026
Very nice work on time. Took care of the work and made it easy for me to drive a car while car in the shop one happy customer ????
5 out of 5
4/18/2026
Dealing with Than is always a pleasant experience. He treats you like a friend and goes out of his way to ensure that you are satisfied. He is one of the reasons I keep coming back as a costumer. Thanks Than. George.
5 out of 5
4/18/2026
Kind and efficient communication
5 out of 5
4/18/2026
Very satisfied. All staff was friendly and to answer questions about my service.
5 out of 5
4/18/2026
I’m very satisfied with Rafael Gonzales, very pleasant and friendly. Also have a sense of human. I’m very happy with his service thanks for.
5 out of 5
4/18/2026
Service was great, He was very professional and educated me on the services being performed on my car. I appreciate how welcoming the staff was. Thank you!
5 out of 5
4/18/2026
Louie Ramos is the best service guy I've ever had. Very professional and honest with me!
5 out of 5
4/18/2026
Thank you for the great communication and service, Kyle!
1 out of 5
4/18/2026
My vehicle and safety concerns were failed to properly be documented on several occasions
5 out of 5
4/18/2026
I like the service his providing to me, he is a kind person the way he does his work is great ????????????????
1 out of 5
4/18/2026
I came in to get my trunk door fixed
1 out of 5
4/18/2026
waited long. “definitely not longer than 2 (hours)” wasn’t the case.
* i did have an appointment *
5 out of 5
4/18/2026
Good service as usual
5 out of 5
4/18/2026
Great service
5 out of 5
4/18/2026
I just want to say thank you for the service you provided thank you for staying calm during a moment where I felt very conflicted and I appreciate all the work that was done
1 out of 5
4/18/2026
After I signed the paperwork, took my keys and went to the truck, I discovered the following.
1. Rear seat was up with the battery compartment off.
2. Upon attempting to start the vehicle, I observed the truck was left in SERVICE mode.
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