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Service Center Review Summary
1 out of 5
4/18/2026
I specially asked for water in the empty reservoir for windshield wipers. I tried using it later and No fluid. It was still empty. It makes me wonder if the oil and filter was changed and the multi point check was completed!!
5 out of 5
4/18/2026
Jonathan is always explains everything my car needs, he is professional and courteous and respectful of my time and keeps me informed.
5 out of 5
4/18/2026
Excellent service from Karina!
5 out of 5
4/18/2026
No comments the service was perfect
4 out of 5
4/18/2026
We were so thrilled with the awesome service we got from Denise Lopez and the service maintenance crew. Denise is just amazing - always professional, super kind, and pays attention to every little detail. She makes everything easy to understand and takes the stress out of the whole service process.
And let me tell you, the service maintenance team rocks! They make sure everything is done right. We really value how consistent and dedicated Denise and the team are. Because of their top-notch customer service, we actually look forward to dealing with them and really hope Denise continues to be our go-to service advisor. I'd totally recommend them to anyone!
5 out of 5
4/18/2026
Excellent service and David very nice and answered all my questions
5 out of 5
4/18/2026
Ruben did a great job he was friendly professional and a real pleasure to deal with
I really appreciate his customer service
4 out of 5
4/18/2026
Mr. Juarez was a complete professional, from beginning to end, my experience was very satisfying.
I will return should my Fusion require any servicing.
5 out of 5
4/18/2026
Manny Sanchez was very helpful today.
I really appreciate your help.
Thank you Manny!!!
5 out of 5
4/18/2026
Valerie was very professional, friendly and very attentive. So grateful for her knowledge and professionalism
2 out of 5
4/18/2026
My service advisor was out of office after i dropped off our car, but nobody on staff kept us informed after that. Took several calls to try to keep informed of status of repairs, felt like we were not a priority. Tried to escalate to a service manager but was told they were unavailable. Not a good experience with norm reeves and will bring our car somewhere else in the future.
5 out of 5
4/18/2026
Very nice work on time. Took care of the work and made it easy for me to drive a car while car in the shop one happy customer ????
5 out of 5
4/18/2026
Dealing with Than is always a pleasant experience. He treats you like a friend and goes out of his way to ensure that you are satisfied. He is one of the reasons I keep coming back as a costumer. Thanks Than. George.
5 out of 5
4/18/2026
Kind and efficient communication
5 out of 5
4/18/2026
Very satisfied. All staff was friendly and to answer questions about my service.
5 out of 5
4/18/2026
I’m very satisfied with Rafael Gonzales, very pleasant and friendly. Also have a sense of human. I’m very happy with his service thanks for.
5 out of 5
4/18/2026
Service was great, He was very professional and educated me on the services being performed on my car. I appreciate how welcoming the staff was. Thank you!
5 out of 5
4/18/2026
Louie Ramos is the best service guy I've ever had. Very professional and honest with me!
5 out of 5
4/18/2026
Thank you for the great communication and service, Kyle!
1 out of 5
4/18/2026
My vehicle and safety concerns were failed to properly be documented on several occasions
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