The Car Group

I only got an oil change and filter change and a battery change. The cost came to over than $1,400.00. That seems excessive to me, and it took 2 1/2 days. That seems a bit long to me. Also, when I dropped the truck off, I explained that I needed a smog check, and that I have been unsuccessful in finding someone to perform the smog check because of the weight of the truck. I was told not to worry because Norm Reeves always does smog checks for their commercial vehicles. When I came to pick up the truck, I was told that they couldn't perform the smog check because my truck was over the weight limit. I thought I had explained that when I dropped the truck off. Unfortunately, Norm Reeves Ford service has gotten to the point that I can no longer afford them. I need to begin looking for a place to take my truck that is a little more in line with my income level. Norm Reeves has priced me out. I do want to say however that I did appreciate the battery service where they came out and changed my batteries for me.

Although I don’t think the car got washed as I was told. The back gate seems to be working well , glad it wasn’t worse. Thanks, glad you had a good technician available.

Ernesto was very helpful. He keep me updated on everything. The service was wonderful and quick. Thank you for everything

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They all work together to get me out of there quickly! Ernesto is the best!

He did a really good job he was super professional. I completely satisfied with the recent service. Than you

Always enjoy working with Edward.

Your Ford dealership has great service reps. This is why I keep coming back.

Very good experience

Crystal was a lot of help and I appreciated her timely responsiveness which you don’t really get a lot. She offered solutions which I appreciate because it got the work done that I needed for my car so thank you! :)

I have full faith in Oscar. However, your service technicians cause damage that didn't exist before. Every time. I don't like your business overall. Your technicians are a problem. Oscar deserves a better workplace.

Crystal is amazing!!! Always the best experience when dropping off my vehicle. It took a lot to trust another dealer as my previous two dealers I’ve gone to haven’t been the best or trusting. But Crystal has made my experience at norm reeves the best and I will not go to another dealer because of her!

Ok

Fast and friendly service. Thank you!

It was one of the easiest and fast experience to get an oil change. I was also warned bout the future tune ups to my car. Thanks to Johnathan and the team.

Very satisfied he explained what it need to be done to the car

Thank you Martin got your service and being so thorough with the explanations of what my car needed.

Thank you for your help Ruben Marquez! Excellent service!

my 2026 HRV sport has a defective radio screen, you replaced it but still not working

Great service great staff