The Car Group

I dropped off my car at 8:20 for some diagnostics and general maintenance, I was told that it was a slow day, but within four hours, we should be all done. call me back around noon and the receptionist made. It seemed like I was bothering them by calling before the four hours were up. She could not find Manny but said she would give him the message. After two I called back since there was still no callback and still not estimate or diagnostic results….. at that time somebody else came on the phone and said my car was ready and that the diagnostics showed no problems. If I didn’t call, I’m not sure anybody was ever going to actually reach back out to me and I have no idea what happened to Manny. Poor communication and the car spent all day in the shop because of it …. And since by then I had no transportation back because everybody else was busy. I ended up having to pay for Uber. ????????‍♀️

Great service!

Ernesto was great

Tony was extremely helpful and provided excellent customer service.

Questions answered and service rendered, thank you ????

My advisor George Juarez did not update me to the status of my vehicle. I tried to call him many times but he won’t answer or call me back. I even tried to get the attention of the Manager (Julie). After 2 attempts she finally talked to me. You kept my vehicle for 4 days without giving me a loaner. I missed work because of this.

As usual Riben was completely professional and took care of my car as I waited in the lobby.

Care was not going to be ready but Eduardo made sure I got my care back on time. Great job

Great service and very nice dealership! Overall good experience, however I didn’t realize they would take my car through the automatic wash. It was very nice to get back to a clean car, but I now have visible scratches on my tail lights! :( I’ll be able to polish them out, but I wish I had known to say no to that.

Good communication, prompt answers, professional answers and help as requested

Personable and knowledgeable. Superb service

Leo has been very helpful with me and my dad throughout the whole process.

Ruben was very responsive and helpful, I hope to get him assigned to my service needs in the future.

When it comes to the service of My car , Ramiro knows it ,always delivers on time

I was assisted by your sale associate, Fabrez, in a very professional manner all through out the process of buying my car. Thank you for all your help. Highly recommended!!!

Friendly and efficient

Great service and fast turnaround

Enrique gives impeccable service every time. Polite very knowledgeable and patient. Keep up the excellent work.

Some of your service advisors could be a little more friendly and welcoming. I received an auto generated text saying my car is ready without a service advisors name and the random service advisor I spoke to seemed annoyed that I didn’t know. He looked up my account and told me it was Joshua Gonzalez who I had zero interaction with since all I did was check in my car with the greeter. He handed me my service sheet and keys and said “thank you”. He didn’t tell me where to find my car nor go over my service notes.

Edward was very informative and responded quickly to all of my questions.