The Car Group

My experience at Honda Reeves with Samuel Tung was excellent. He was very helpful in explaining my questions asked Samuel was very professional and polite. I will be requesting him on my next maintenance visit.

They said they checked air in my tires and they filled to 33 psi . While when I got home I checked them myself and the right side one had 30 psi the other had 31 psi. The reason I did this was the last time I took in for service I checked fluid level In my battery and couple of the cells were just about empty really low.

Ramblin was great! Answered all my questions and guided me every step of the way. I hope to connect with him every visit. Thanks Ramblin!!!

Ruben was very friendly and professional. He made the experience pleasant and communicated everything very well. We will be requesting him for future services.

Excellent attitude, clear communication, and outstanding service.

Exceptional service as always!

Excellent customer service, wouldn’t take my car anywhere else

I especially appreciated Ted and Clayton for their professionalism and help. I'm happy with the work done to my car.

Genaro Perez was very thorough and explained everything and thoughtful

good service.

Excellent ????????????????????????

I never had a rude service rep or bad customer service experience. I had a 345pm oil maintenance scheduled. I requested a tire rotation and informed Richard my check engine light has been on for two days. He informed me that it would be necessary to leave the car overnight since there are no diagnosis performed after 4pm. Before my ride, l informed him verbally that l decided to hold off for the diagnosis. This morning returning, l was informed my coolant was on empty. And that he continued to lecture me that I’m gong to blow up my engine. Oh yes, he said there’s definitely something wrong with your car! It was embarrassing having to hear him sharing his ride tone with me. Why would they return my car without any coolant? I always get service topping off my fluids but today l left didn’t realize that there wasn’t any coolant. I immediately purchased some at the autozone and helped myself to get my own diagnostic reading. I was very upset and confused why the rep couldn’t break it down in simple words rather than lash at me. I don’t think that I’m going to ever return again. I was on a budget, concerned on these issues and didn’t have to sent back with a car without any fluid. Ridiculously what a waste of my time.

My first time to Norm Reeves Ford and nothing but excellence people working there.

Marlen was professional & courteous at all times.

He was outstanding, he was polite, straightforward and honest, what more could I ask for!!

He was professional and kind.

Enrique was very helpful, friendly, knowledgeable, and professional. He understood my concerns and was able to resolve my vehicles issues, and treated me with respect as I voiced my complaints of mistreatment of my previous dealership Harbor Hyundai (a Long Beach Hyundai dealership across town). Enrique went above and beyond and has earned my business, I will be returning my vehicle to him for my next servicing and all vehicle issues moving forward.

Francisco was fast and knowledgeable. Able to answer all my questions and service my vehicle as promised.

Great service

robert’s the goat