Thanks for checking for all the recalls that was needed appreciate it
Please send an email receipt
Service was good However, the repair was scheduled based on whe you expect the parts. I agreed to a date but then realized I couldn’t. I have left three messages to reschedule but no one has called me back
Excellent service and communication.
Sorry about all of the pet hair :/
The employees were so nice and accommodating.
They did the job in a timely manner
Kind and helpful rep at the desk.
He found out for me what's the type of grease used for the doors.
The back door still feels stiff/heavy for me to open and close after Tx.
Can anything more be done for easier opening /closing?
They were completely unprofessional and trying to charge me an unrealistic price. They were no help what so ever.
Horrible customer service.
Brothers were fast and efficient!
Lem was great! Very thorough and kind.
Fully aware that the Kona service dept is being staffed by the Hilo gang coming over to help. Just wanted to thank them for making that effort!!! As a long time (7 cars) Subaru owner it’s amazing to know that they’ll go over and above to treat us right. The way Subaru backs up their products is a major reason we keep coming back. Please acknowledge the effort and the work these folks are doing on behalf of Subaru and BI Motors! They deserve some bonuses!!!!!!!!! Mahalo! ~ Bernie ****-****-xxxx
I won’t be using you for anything anymore…. Your surveys and phone calls are getting annoying. Please **** off
Staff was very helpful and professional. My car was blocked in when I came to pick it up but the ladies in the office helped find the owner to move her car so I could get out! Mahalo!
Lem, for the service department always very professional and accommodating. Kovee is a great salesman, greets me every time I’m there no matter what. Also takes the time to chat with me and see how things are going with my car, very grateful for having me as my salesman.
Customer service guys are always kind and helpful and answer my questions clearly. Appreciate yall. Lemuel was the one helping me this time. He also messaged me with updates and gave me a call as soon as the car was done. All check engine lights are gone, car is running smoothly. Relieved and appreciative.
Initially it was hard to find anyone to help us, check the car in etc
They made sure that I'll be relieved with the my worries about my car
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