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Real Reviews From Verified Customers

Service Center Review Summary

5 star 898 reviews 57%
4 star 375 reviews 24%
3 star 51 reviews 3%
2 star 146 reviews 9%
1 star 100 reviews 6%
Review Us
Theresa A.
5 out of 5
10/21/2025
Good service
Robert M.
5 out of 5
10/18/2025
Mahalo for the quick service
Nadine S.
5 out of 5
10/18/2025
This was my first time to Hilo Subaru service. I’m satisfied with the service to my car. Kuulei was courteous and helpful.
Arthur E.
5 out of 5
10/18/2025
William was very good
Kevin K.
5 out of 5
10/18/2025
Outstanding Service all the way through!!!
Baharak B.
5 out of 5
10/15/2025
Very professional.
Amy S.
4 out of 5
10/12/2025
Friendly staff and good communication during my time there. They were able to squeeze in a last minute oil change for me as well.
Brian A.
5 out of 5
10/11/2025
Great work. Thank you
Maria Iliana.
2 out of 5
10/9/2025
Very poor customer service
Rea R.
1 out of 5
10/3/2025
Had to reschedule waited an hour after scheduled time and was still waiting to get in . Wasted my time
Rebecca L.
5 out of 5
10/2/2025
Great service and wonderful staff!
Shirley S.
5 out of 5
10/1/2025
Efficient and good service .
Susan R.
2 out of 5
9/30/2025
Our appointment was for 1:30. After 1.5 hours our car had yet to be taken in for service. We had to leave because we were told that they would try to complete service by the end of the day. Our service was for a routine oil change. This was not the first time that this scenario happened. Now we have to take additional time off of work to have the service and we are concerned that this will effect the performance of our vehicle.
Louella B.
5 out of 5
9/24/2025
Friendly counter help and service.
Christine P.
5 out of 5
9/21/2025
Thank you for honoring my warranty!
Brooke B.
5 out of 5
9/20/2025
Always great service and easy to work with
Cynthia M.
4 out of 5
9/20/2025
A 3 hour wait is too long for a tire rotation and oil change. More technicians should be hired, but your staff is very friendly.
Conor H.
5 out of 5
9/18/2025
Quick and easy. I appreciate you guys.
Sharon C.
1 out of 5
9/17/2025
The problem still exist.
Myrna F.
5 out of 5
9/13/2025
I love my EV and was pleased with my service.

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