Service Center

Real Reviews From Verified Customers

Valerie M.
2 out of 5
5/30/2020
Stephanie was very nice, friendly and professional. The other staff, (two women at the front desk) were VERY unprofessional and rude. Extremely incompetent. One thing you can count on in the “service“ department is service with an attitude :(
Patricia H.
5 out of 5
5/30/2020
Service was done in a timely manner and communication via on line was much sppreciated
Karen F.
2 out of 5
5/29/2020
Very disappointed in service, 4 hours for oil change, tire rotation and air filter. Watching other cars come in and out for oil change + and leave. More that likely will NOT be back. You have a quality product with Subaru BUT Service Technicians not so much. This is second time for service, taking 4 hour on a recall visit. Sherry and Shayna are excellent!
Richard S.
4 out of 5
5/29/2020
Shayna Rocks.
Peter H.
5 out of 5
5/28/2020
None
Deannalynn D.
5 out of 5
5/28/2020
Stephanie was awesome and always has a great and friendly attitude.
Suzanne Z.
4 out of 5
5/28/2020
Your service department for my Subaru today was excellent. Prompt courteous, easy to drop off and pick up, respectful of social distancing standards. Because of hearing loss I asked staff to speak so I coulld see lips, done safely and I felt happy with getting my car serviced. The staff tried to reach me twice to tell me vehicle was ready, but I was at St. Michaels church with phone turned off. Thank you for excellent customer care!!
Deanna O.
2 out of 5
5/28/2020
Scheduling was not in order.
Timothy R.
5 out of 5
5/27/2020
Excellent service as always from the most handsome service manager on the big island. Mahalo!
Reed F.
1 out of 5
5/27/2020
I waited 3.5 hours for nothing. Nothing was done to my car. They didn’t rotate my tires nor did they replace them. The tires were bald and their recommendation was that I shouldn’t drive.???????????????
Sequoia O.
5 out of 5
5/24/2020
Vehicle done much earlier than expected! Professional service. Thank you!
Ronald F.
1 out of 5
5/24/2020
Scheduled for 10 AM not started until after 12. The no entry in the my warranty book which I left on the passenger seat The service writer was abrupt when I questioned why nothing was being done and it was an hour later than I was scheduled. I’ll have to think about returning or going elsewhere next time.
Laurel C.
4 out of 5
5/24/2020
The tech was great the service office people were great and I will be back there again!
Kathy C.
4 out of 5
5/22/2020
This Service Center has radically improved their operation. Totally professional from making an appointment to payment for service!!
Gayle W.
2 out of 5
5/22/2020
If I wear a mask your office people should also. Somebody should wipe down touched surfaces in the auto after it is serviced steering wheel, shifter, emergency brake and door handles.
Henry H.
4 out of 5
5/22/2020
Stephanie was awesome but oil was 3 hours and we had an appointment.
Frank D.
5 out of 5
5/22/2020
All good
Michael J.
4 out of 5
5/22/2020
The work was good but calling to find out what was going on was terrible kept getting the run around
Alexander K.
5 out of 5
5/21/2020
Keep the good work. God bless.
Michelle D.
5 out of 5
5/21/2020
Shayna is friendly and efficient.

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