Service Center

Real Reviews From Verified Customers

Madeline K.
5 out of 5
7/24/2021
Lemuel was very professional,courteous, efficient, and patient with us seniors.
James S.
5 out of 5
7/23/2021
None
Lynn E.
4 out of 5
7/23/2021
Thank you for your messaging, of appt reminders, “we didn’t forget you”, and time to go home. Also, thank you for the offer to take me elsewhere to wait for my car. Your waiting area is very comfortable. I truly appreciate your requesting extended warranty for today’s work! Thank you very much.
Sally A.
5 out of 5
7/23/2021
Mahalo for fast & excellent service
Victoria B.
5 out of 5
7/23/2021
I'd love to buy a new Subaru. I'm not getting rid of this one just looking to buy a new one. We love the Outback Forester or Crosstrek.. almost any color. If you guys have anything on that lot new or used have someone give me a call. Thank you. The ladies in service were amazing and wonderful thank you.
Reeve W.
5 out of 5
7/21/2021
Lem is the absolute best service rep’ I’ve ever dealt with in 50+ years I’ve dealt with automobile dealerships here and on the mainland.
Susan M.
5 out of 5
7/21/2021
Overall I would say my experience was great. From buying my car to finishing the safety. Thank you all
Steven M.
3 out of 5
7/21/2021
Assuming this was trailer hitch installer?
Donna R.
5 out of 5
7/20/2021
I’ve always had outstanding service at Big Island Motors. Reason why I don’t buy my cars from anywhere else!
Deborah S.
5 out of 5
7/20/2021
Always great friendly service.
Stephanie G.
5 out of 5
7/20/2021
Love all you good people of service. Mahalo.
Barbara D.
5 out of 5
7/20/2021
Yes, all recalls were completed. My two questions concerning the car were also answered. Fast and friendly service today. Thank you
Raymond R.
5 out of 5
7/18/2021
Fast, friendly, fun , team
Glen U.
5 out of 5
7/17/2021
Excellent Service and Awesome customer service. Thanks again
Sherrill D.
5 out of 5
7/17/2021
the service advisors are the best they deserve a raise????????
Joy Y.
5 out of 5
7/16/2021
Lem was very helpful and clarified to me details and limitations of the courtesy service that no one else explained, including when I purchased the car and when I made the service appointment. The service itself was prompt and I also appreciated the timely shuttle rides. Mahalo.
Jean S.
5 out of 5
7/15/2021
Thank you
David M.
5 out of 5
7/15/2021
Good job
Alyxandria S.
2 out of 5
7/15/2021
Aside from the recall work and oil change, I ordered a replacement key back in early March and was told I’d be contacted when it arrived, I called to follow up on status several times and was always told someone would look into it and get back to me, including when I explained this while scheduling my service appointment, and nobody ever called back. Upon arrival today, I brought this up again and was informed the key had been there since March. The team tried to make up for the lack of responsiveness by waiving the programming fees which was appreciated, but this experience was still disappointing. I then provided the service team with our two existing keys in order to program all three. When I picked up the car and keys, one of the existing keys was missing the physical key/valet key portion of the fob. I realized this as I walked out and returned to raise this. Both the service and parts person were very dismissive and insisted I had provided it to them that way, which I explained I was certain I hadn’t, as my husband had removed it from his key chain and I had immediately brought it directly to them, and the loop to attach to the keychain is part of the valet key, thus it HAD to have been attached. They treated me like I was mistaken and made no effort to look into it. I eventually just gave up and figured we would just have to throw the $500 key in the garbage. Fortunately, it was found in the cup holder of the car in for service, however, this proved that it HAD fallen off after I provided them the keys, we did not provide the key without the valet portion. Luckily, it must have fallen off while the service rep was moving the car around, but it could have fallen out anywhere and the team was so dismissive and insistent we were in the wrong, we would have been out the key entirely for an error on the part of the service team. Between these two incidents, I’m rather disappointed at the experience and considering going elsewhere for future service and paying out of pocket, even knowing I can have the service done for free at the dealership.
Edward A.
5 out of 5
7/15/2021
Great service staff makes me feel welcome and like family

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Article
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort
Service Center Specials