Stephanie was very nice, friendly and professional. The other staff, (two women at the front desk) were VERY unprofessional and rude. Extremely incompetent. One thing you can count on in the “service“ department is service with an attitude :(
Service was done in a timely manner and communication via on line was much sppreciated
Very disappointed in service, 4 hours for oil change, tire rotation and air filter.
Watching other cars come in and out for oil change + and leave. More that likely will NOT be back. You have a quality product with Subaru BUT Service Technicians not so much. This is second time for service, taking 4 hour on a recall visit.
Sherry and Shayna are excellent!
Stephanie was awesome and always has a great and friendly attitude.
Your service department for my Subaru today was excellent. Prompt courteous, easy to drop off and pick up, respectful of social distancing standards. Because of hearing loss I asked staff to speak so I coulld see lips, done safely and I felt happy with getting my car serviced. The staff tried to reach me twice to tell me vehicle was ready, but I was at St. Michaels church with phone turned off.
Thank you for excellent customer care!!
Scheduling was not in order.
Excellent service as always from the most handsome service manager on the big island. Mahalo!
I waited 3.5 hours for nothing. Nothing was done to my car. They didn’t rotate my tires nor did they replace them. The tires were bald and their recommendation was that I shouldn’t drive.???????????????
Vehicle done much earlier than expected! Professional service. Thank you!
Scheduled for 10 AM not started until after 12.
The no entry in the my warranty book which I left on the passenger seat
The service writer was abrupt when I questioned
why nothing was being done and it was an hour
later than I was scheduled.
I’ll have to think about returning or going
elsewhere next time.
The tech was great the service office people were great and I will be back there again!
This Service Center has radically improved their operation. Totally professional from making an appointment to payment for service!!
If I wear a mask your office people should also. Somebody should wipe down touched surfaces in the auto after it is serviced steering wheel, shifter, emergency brake and door handles.
Stephanie was awesome but oil was 3 hours and we had an appointment.
The work was good but calling to find out what was going on was terrible kept getting the run around
Keep the good work. God bless.
Shayna is friendly and efficient.