the service writer was great and the wait wasn't bad
Service Appointment went smoothly, Lem kept me informed on my safety check issue due to lack of internet connection.Safety inspection was completed the next day.. Mahalo Lem
Still waiting to see if the issue has been fixed; I have to wait a few days to see if the starlino services will be activated on my vehicle...
Routine service appointment (oil change, transmission check, tire rotation, break check) was supposed to take 1.5 hours. I waited almost 6 hours. Afterward, during the drive back to Kapa’au, the car made loud thumping noises at speeds above 35 MPH. Also, there was a lot of water dripping onto the front passenger floor. I called from the side of the road to see if I could turn around and bring the car back. Left voicemail, no call back. Called the next morning, no call back. I finally had the car towed to a mechanic, who repaired a detached skid plate and plugged AC line. Both problems happened AFTER getting the car serviced at Big Island Motors. I expect Big Island Motors to make this right by paying for the tow and repairs. One additional problem: when I dropped off the car, I asked for them to check why the ABS light was lit up on the dash display. They did not check or fix that.
Very happy that the noise is gone, and hopefully I won’t lose anymore tires!
Service manager Burnie was the best,
She took care of the problem in a timely manner.
Thank You!????????????????
fast and polite service at the desk.
Vehicle was worked on immediately. Problem fixed and returned vehicle in less than 2 hours. The Staff are always professional and personal.
Very quick service today
mahalo
We are forced to travel 84 miles to receive service for our Palisade, however the service department personnel is very polite and respectful every time we are in for needed services.
The good... good service for my car. And great shuttle service so I could "not wait around". That's huge.
The bad... phone communication. It's really hrd to get through to speak with someone in the service department.
Your service department is terrible. I don’t think you care, so I’m not going to waste my time giving you specifics here.
I just have a few more questions i need answered and need some more information about how to get refunded what's covered under the warranty
i now have to come back a third time. Not sure why thectech could not diagnose the problem but he had to call the mainland but he never got a person. So now ill have to come in for a third time, all day they have been, a maybe a miracle will happen and they can diagnose and repair my car
William DeMotta helped me from beginning to end. He was sooo patient and was simply amazing. Thank you Mr De Motta. I appreciate you!
I was satisfied with everyone and the oil change, but I think $170 should cover oil change rotation of tires. It was always included at other dealerships. I just assumed it would be offered with the price and service. I believe you should rethink offering rotation with an oil change.
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