Yes ,Aura keep me updated step by step on what was happening with my car.Great communication
I was greeted and helped as I entered the service dept. Doors. Paperwork was ready to go and the hand off of car was smooth. Car was done around the estimated time and retrieving the car upon completion was fast and easy too.
Very satisfied with service rep. Very thorough explaining the problem and. Solution.
My service appointment was quick & efficient.
Service personnel in the office were friendly.
My visit was actually quite pleasant????
Lem is very friendly and knowledgeable.
Please feel free to call. I was at the office however I didn't have service work done. Not sure where the screw up is but something is wrong somewhere. Jim (Fred)
Work was done professionally, but not in a timely manner. For truck yearly maintenance I had to wait 4.5 hours.
Very professional employees especially in the service department!
Excellent customer service by your team. Ladies at check in are very helpful. Mahalo
Excellent customer service
I went to due a service for a recall and my schedule service! When I showed up I was told they can’t do my recalled service because the employee who was fired didn’t do her job properly. I scheduled this service months ago! When I get there they tell me they cannot do the recall service! I was upset because it is difficult for me to get to get time off of work! They actually did my service and recall! Why did I even have to complain? Employee issues are not my problem! That is on the dealership! Fix my car! That is all I need! Excuses are like assholes! Everyone has them!
The customer service specialist was very professional, pleasant and efficient. The service tech finished the job earlier than expected. Mahalo!
Always easy to work with. Mahalo!
Lem took the time to hear what my concern was and did what he could to ease my mind. We could not replicate what seemed like the car not shifting out of first gear and not being able to accelerate beyond 16 miles an hour, but the event is noted for future reference.
Our service consultant W. DeMotta provided excellent service and with a high quality level of professionalism. Unfortunately, your shop cost is very expensive at $165 an hour. Today’s visit cost me $188 which was labeled as diagnostic charge. Because they said they didn’t have the part I needed in stock, I’d have to make another appointment to bring my Forester back in once the part comes in. Then I have to pay another 1.2 hrs of shop time/labor, plus another $100 plus for the needed part. Total cost to repair my sticking fuel fill door lock actuators is around $497. That’s outrageously expensive for a fuel. And that’s based on your mechanics dx that the actuator is intermittently sticking. I hope he’s correct. We’ve been happy with our Subaru (I bought an Impreza for my son as well) but this experience may have swayed me from ever buying a Subaru again.
thankyou for taking such good care!
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