It took three tries to get my part replaced. First time the ordered the wrong side. Second time they couldn't find the part - it was in the wrong location. The third time was the charm
Your service writer is a very good hard worker who tries diligently to make things right for all parties involved. It is hard to find good communicators to work with. His job is not easy & I appreciate how he handles all issue's and always tries to get effective results.
rhe whole staff were great and helpful
Love the service I got from the Kona service dept.I glalmost had to postpone my appointment for service due to work & I was accommodated by dropping off early & taken to my job on time. Car was done early & I was pleased everything went well.
Yes, I am interested in trading in my Santa Cruz for an hyundai Santa fe with low mileage but can be older than my 2023. I would like to decrease my monthly payments if that is possible. Lmk Mahalo Jeri
No. My cars been experiencing a recurring problem. I showed up for the second time with a scheduled appointment. They said it would take close to 7 hours… but would try to get me sooner. I waited 1.5 hours and my car was still sitting where I parked it. I rescheduled for another day as I couldn’t wait that long. I left but still got a text in the afternoon saying my car was ready… I’m not sure where the miscommunication happened, but I had left with my car and it was never worked on…
The service was completed very quickly and the staff were pleasant as usual. Great job.
Thankfully I was able to void my contract on the van
After just 4 miles of leaving the lot with my 2 year old grandson in the car the brakes locked up and we were very close to be involved in an accident
We had to pay $125 out of pocket to have our new car towed back to the dealership
Had to wait two days for repairs and were informed they did none
Very dissatisfied
Bernadette Lorenzo, customer service attendant was very courteous & attentive
I appreciate her service towards me.
Also mechanic was very thorough and found very important mal-function / error which he found!
So grateful of his expertise in this matter
Much aloha and God'sblessings.
Bernie & Kuulei were Great ????!
Need follow up appointment
Now I have to pay for a diagnostic test on a break pad. Not happy about that of course. I called today to make an appt but didn’t get a call back yet.
Went for recall check, never had the tool to check the part.
Why schedule it if you don’t have the tool ?
Said they would get tool, and schedule… haven’t heard back yet.
Wondering how bad a situation gets with the bad part, probably should let me know … I would think. Please help.
Service Dept was timely, polite, & went over everyone they did. Very good service!
Service completed as scheduled on time. Excellent round trip shuttle service by Mark.
The whole staff at Big Island Motors Hilo is awesome. They’re respectful, kind, great customer service. I am a repeat customer. I bought a 2022 Subaru Crosstrek and a 2025 Subaru Outback. Thank you to all the Hilo folks. Keep up the good work.
I appreciated the friendly cibe of the staff, the courtesy shuttle and that my car will be fixed for free due to DCM Starlink issue.
Service coordinator should review what service(s) & estimated cost of said service should be disclosed prior to execution of said service. At completion of service, a recap of service done, what to expect & even offer a future appointment scheduled.
I work in an industry where customer satisfaction is key to keeping your business successful and profitable!
Very pleasant experience! Prompt, courteous , caring service!
They were able to squeeze me in and replace my flat with a hard to find tire - finished in just a few hours!
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