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Real Reviews From Verified Customers

Service Center Review Summary

5 star 908 reviews 57%
4 star 381 reviews 24%
3 star 52 reviews 3%
2 star 149 reviews 9%
1 star 105 reviews 7%
Review Us
Brooke B.
5 out of 5
9/20/2025
Always great service and easy to work with
Cynthia M.
4 out of 5
9/20/2025
A 3 hour wait is too long for a tire rotation and oil change. More technicians should be hired, but your staff is very friendly.
Conor H.
5 out of 5
9/18/2025
Quick and easy. I appreciate you guys.
Sharon C.
1 out of 5
9/17/2025
The problem still exist.
Myrna F.
5 out of 5
9/13/2025
I love my EV and was pleased with my service.
Samuel M.
5 out of 5
9/12/2025
Thanks for checking for all the recalls that was needed appreciate it
Laura M.
4 out of 5
8/28/2025
The best peeps
Deborah M.
4 out of 5
8/23/2025
Please send an email receipt
Alan C.
3 out of 5
8/22/2025
Service was good However, the repair was scheduled based on whe you expect the parts. I agreed to a date but then realized I couldn’t. I have left three messages to reschedule but no one has called me back
Kate B.
4 out of 5
8/22/2025
Excellent service and communication. Sorry about all of the pet hair :/
Larina K.
5 out of 5
8/21/2025
The employees were so nice and accommodating.
Jason M.
5 out of 5
8/21/2025
They did the job in a timely manner
Christine C.
5 out of 5
8/20/2025
Len is very helpful.
Leyla C.
4 out of 5
8/16/2025
Kind and helpful rep at the desk. He found out for me what's the type of grease used for the doors. The back door still feels stiff/heavy for me to open and close after Tx. Can anything more be done for easier opening /closing?
Donna D.
2 out of 5
8/16/2025
They were completely unprofessional and trying to charge me an unrealistic price. They were no help what so ever. Horrible customer service.
Raylene L.
5 out of 5
8/13/2025
Brothers were fast and efficient!
Liana S.
5 out of 5
8/13/2025
Lem was great! Very thorough and kind.
Bernie D.
4 out of 5
8/13/2025
Fully aware that the Kona service dept is being staffed by the Hilo gang coming over to help. Just wanted to thank them for making that effort!!! As a long time (7 cars) Subaru owner it’s amazing to know that they’ll go over and above to treat us right. The way Subaru backs up their products is a major reason we keep coming back. Please acknowledge the effort and the work these folks are doing on behalf of Subaru and BI Motors! They deserve some bonuses!!!!!!!!! Mahalo! ~ Bernie ****-****-xxxx
Adam R.
5 out of 5
8/12/2025
Finished job early.
Logan R.
3 out of 5
8/10/2025
I won’t be using you for anything anymore…. Your surveys and phone calls are getting annoying. Please **** off

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