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Real Reviews From Verified Customers

Service Center Review Summary

5 star 901 reviews 57%
4 star 376 reviews 24%
3 star 52 reviews 3%
2 star 148 reviews 9%
1 star 100 reviews 6%
Review Us
Micheal L.
5 out of 5
1/10/2020
Thanks for the quick service to my Crosstrek. Great experience. I especially liked the warm, smiling faces when I arrived. Plus they offered me pizza! Sweet!
Ray T.
5 out of 5
1/10/2020
Trustworthy service dept
Linda N.
5 out of 5
1/9/2020
Great communication and friendliness from all working there especially Sherry in scheduling and accounting as well as Shayna. I B.V. was in and out with all concerns addressed.
Denise S.
5 out of 5
1/8/2020
Shayna was awesome. She kept me informed and took good care of all the details.
Judith O.
5 out of 5
1/8/2020
Great customer service.
Michael N.
5 out of 5
1/8/2020
Got an oil change and the back brakes needed replacing. All done within the time frame offered by the Service Dept. Everyone was friendly and helpful. Many Mahalo, Michael N
Asami C.
5 out of 5
1/8/2020
Everything is perfect, thank you so much!
Marcia B.
5 out of 5
1/7/2020
Great staff! They’re all very friendly, helpful and they listen to my concerns. Kudos to the entire staff!
Melody H.
5 out of 5
1/4/2020
Shayna was very friendly and attentive. I appreciate the arranged shuttle and prompt notifications she provided.
Marianne E.
5 out of 5
1/4/2020
Staff was great!
Yoshiaki O.
5 out of 5
1/4/2020
He was helpful. Also appreciated the shuttle.
Patricia I.
3 out of 5
1/1/2020
Car was still smoking when we arrived home yesterday afternoon.
Lois P.
5 out of 5
1/1/2020
The car seems to be fine!
Suzanne Z.
5 out of 5
12/31/2019
That you knew of THREE recall items to check, not the ONE I had notice for from Subaru. I felt cared for and safe after service. Thank you for your front desk staff and their positive “ way” and being honest how much time the work would take. Subaru, I am very impressed with your team at Big Zisland Motors! Suzanne Z
Reginald P.
5 out of 5
12/31/2019
Excellent service and staff. Love your new text messaging service as well.
Prentiss M.
5 out of 5
12/31/2019
Friendly personnel and check out was fast...
Susan B.
3 out of 5
12/31/2019
It took longer than I had been told Otherwise good service
Kenneth F.
5 out of 5
12/29/2019
Friendly and efficient Service staff
Evelyn K.
5 out of 5
12/28/2019
The service advisor, Mr. Borkey, was very efficient and communicated via text and voice.
Timothy W.
5 out of 5
12/28/2019
Everyone was very nice and I had quick service

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