The managers Clifford B. Argued with me regarding my tire repair and how it was “Not done wrong.” The service tech admitted to making the error. He was honest and trustworthy. The manager, on the other hand, was rude to me and tried to make me believe I was wrong and he was right. After the tech said in front of me and the manager that he made a mistake and only then, did the mgr. say it would be fixed. He NEVER did apologize to me. I bought TWO new cars from that dealership and I did not deserve to be treated badly. I understand people are human & make mistakes;however, when you are in customer service there is no excuse for treating loyal customers badly.
Being friendly goes a long way,AND,my car was ready sooner than I expected,so that was also nice...
Feel like a cow for milking instead of a valued client.
Very nice people and took a lot less time than they anticipated!
Charged $103 for diagnostics, radio wasnt as looked into as i see others have done since. I feel overcharged. Everyone was friendly though, i'm usually more satisfied. Mahalo.
Thank you for giving me the best service I really appreciate you.
I didn't receive my $50 visa reward card for test driving a car, my mom hasn't received her $100 referral bonus
Fast, reliable, quality assurance guaranteed. I wish I would've gotten a warranty plan through this dealership instead of pre-owned motors!
I was so pleased with the service I received from Big Island Motors and happy that I could get all my repairs done within my warranty as well as s my safety check and Cliff ad the staff was extremely professional, courteous and took good care of everything I needed! Mahalo for completing it in time for Christmas making it smooth, easy and no-hassle for me!! Best customer service I've received at a car dealership in a long time!!
All work done in a timely manner. Very pleasant staff. You even checked a problem I forgot to mention - low air pressure warning light. Mahalo
Tehani is definitely your star employee from the customer's standpoint. She is always very pleasant, attentive and looks you in the eye. I have had some treatment from other front desk/service ladies from both Kona and Hilo that were not very polite, actually quite rude- it doesn't take much to be kind-especially when that's your job, "customer service". Very happy you have her now. She's a delight.
Recall work done promptly.
The girls in the service department are so accommodating and awesome!
The service was finished
sooner than expected so I was able to have a more productive day. The service representative was professional and brief.
I’m impressed with the thoroughness of the service and the courteous manner
of the staff.
I’m very pleased with the service that I received. You folks get FIVE STARS from me! The staff treated my professionally and were easy to work with. The use of digital messaging was excellent. The only improvement I would humbly add is provide an actual email address instead of Blank @ bigislandmotors.com. Perhaps have a group in box?
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