I typically pay $65 for an oil change and was surprised when I got the call about how much I was charged for an oil change only. I find it very expensive as I paid $91 for the oil change. I would have liked to know what I was going to be paying but felt rushed when I brought the vehicle in. Moving forward I will be having oil changes elsewhere
Every friendly staff and great text updates during the time my Subaru was in for service. Price for oil change, tire rotation and vehicle inspection was very reasonable as compared to the local tire shop and I have the confidence that the right service was performed since they deal in Subaru’s.
Shay went above very & beyond in meeting my expectations. I will be returning to Big Island Motors because of her!
Outstanding customer service. One of a kind.
Very pleasant experience with customer service representative
Every one was great, especially those at the desk.
Shauna was wonderful. Thank you.
Great customer service today. Quick turnaround and everyone efficient and helpful.
Accommodated me as a walk-in and had all the parts necessary.
Great Customer Service and Servicing of my car repair.
Mahalo, Sarina A
Very prompt service is much appreciated
My disappointment is with the condition of your facility and my experience when I went to the parts department to pick up my rubber floor mats that took 3 months to arrive and out of 4 employees only one had on a mask. They also allowed another customer to come in and she too had no mask. There are signs posted outside that said "no mask no service", yet the employees was not wearing it. I thought if I took my car to be serviced who knows if they will wear a mask when they are in my car. So disappointing, had I known this I proably would not have purchased my car even though I really love my palisade. The appearance of your business and employees also represents the quality of service you provide.
Aloha! Actually the service I received on Thursday, 12/10/20 was outstanding as always. However, one of the services I requested was the replacement of my three wiper blades (two front, one back). Because my car is parked in the sun, I do this once/year. I was shocked to learn that the cost of the three blades was $92.55!! One year ago, the three blade replacements cost was $39.21 (December 18, 2019). I understand costs go up, but this seems highly unusual... Do you have an explanation?
Many thanks, Jim Waddington
2018 Crosstrek
****-****-xxxx
Great service, thank you!
I really appreciate the service!
Big island Motors offers exceptional service. They helped with rental car, were quick to service! And Helier me find my keys! Stacy is the best!
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