Big Island Motors

Well done team!????????

You always take good care of my vehicle. Thank you Donna

Difficult to make appointment but once at dealer service was superb.

All good. Friendly, on time and covid 19 safe. Thank you ????????

Your staff is kind, committed and competent. I appreciate your care for my car. Aloha, Susan

You closed services for Mazda before we were able to have the repairs done.

Took way to much time to get attention Dealership Big Island Motors is very understaffed at Service Counter on both times, or maybe 3 x that I visited

Thank you

Keep it up

You guys did a great job . Great service and friendly staff.

Good friendly service

Shayna was very cordial. Very pleasant to talk to and when everything was done, she went over everything that was done. I was very comfortable with her!

The service writer was just awesome and the service was so fast thank you very much

Awsome

Wry pleased with the whole orocess

I loved all the sticky notes

I thought they would call me when vehicle was done, I was sitting outside not paying attention to the time. Otherwise everything was great!

Great service.

Service and customer service is always with Aloha

We had a pre-arranged appointment for an oil change and dropped our vehicle at the arranged time. We were told it would take 1-2 hrs to complete and left to do other business. Upon returning to the service department 2 hrs later, we discovered that our vehicle had not yet even been taken in to start our service? The service writer explained that they had been very busy, and could not start our service? She explained that we would have to wait 1-2 hrs more for the service to be completed? I explained that this would not be acceptable to us and asked for our keys back, and that we would be taking our car to a different service provider. She then made arrangements to get our car in at that time, but we still had to wait another hour? My question is why do I need an appointment to have service done if that schedule is not adhere to? I. The future we may take our vehicle elsewhere for service!