Friendly and great service!
Team was efficient, professional, courteous. I recieved my vehicle earlier than expected and
they evenn an additional computer update while they had my car. I'm very satisfied.
I’m really satisfied with the service Lemuel Queja did. He even did a safety check on my car also. Thank you very much and have a Happy New Year!!???????? ????
Lem is always courteous and works to get an answer.
I really appreciate that
GREAT service department!!!
Mahalo
Thank you for the good service.
I appreciated the realistic time frame for the service completion and the professional demeanor of the staff .. waiting was not problem for me considering the fact that there were other customers subject to the same conditions.. mahalo nui
I would some day like to see a dedicated complete service center for Mazda vehicles here in Hilo. I appreciate the present services I get here but it doesn’t make sense that the nearest Mazda dealership is on Maui or where I purchased my vehicle on Oahu.
Misty in the service department has great customer service and was really helpful.
Very quick and easy experience!
First visit with my new used car and I am pleased with the service and help I received!
I got a screw in a newish tire. 8k miles. I was told I needed two tires because of "uneven wearing " for about $600 with almost $140 "installation. I walked, tried elsewhere, and the shipping was worse. Went back to the lady you were asking about and said only one tire and was quoted much better. Odd how much different two people can charge in the same office. I needed a stem screw cap for another tire and was told you don't have any. All this after waiting months for the mat covers that were missing from car when my wife bought it new. Seems your 0 for 2 in service, although everyone is very friendly and we love the car. I wish we had more choices here.
Lem was great but your whole system needs a redo. First of all, it shouldn’t take a month to even get an appt. It shouldn’t take a week to get a part but then to be told the part wasn’t ordered and it would be several more days to get the part and get the car in to replace one part. All in all it took over a month and a half and 4 trips to your dealership to get my car fixed. This is exactly what happened 2 years ago when I didn’t have my car from January thru March of 2019. Absolutely ridiculous
Fantastic experience. Thanks so much for popping my car in so quickly. Can't tell you how much that means. Happy holidays.
All the staff is friendly and courteous.
II was informed about the progress!!!
I needed their gentleness today! Thank you all of you????
Do you need a driver to take people home
The responsiveness and helpful and friendly support of your service department is a large reason why I have always come to Big Island Motors to buy my vehicles over the past 30+ years. Thank you for all that you do.
Excellent service and friendly helpful team.
So happy I do business here.
Social