Left a call a week and a half ago about an issue I had since my last service I was told they would call me back. I still haven’t heard anything.!
Now I keep getting texts that my car is available for pick up when you don’t even have my car.
The service at Big Island Motors is always professional and courteous.
Next time call to say that diagnosis will end up costing double than what originally stated and why.
Appreciate everyone's help , to make my daughters car safe for her Ohana ;)
Much Mahalo
Great service, as usual, for the past 10 years!
Service personnel did a great job in communicating their timeline issues and working to accommodate my service on the day it was scheduled.
Has anyone heard of a Tucson Hybrid shocking people? I asked about it when I dropped off my car but I don’t think it was looked at. My Tucson shocks me when I get out of it sometimes. It always comes from the door latch. Never been shocked that much by a car before but this is my first hybrid.
Yes ,Aura keep me updated step by step on what was happening with my car.Great communication
I was greeted and helped as I entered the service dept. Doors. Paperwork was ready to go and the hand off of car was smooth. Car was done around the estimated time and retrieving the car upon completion was fast and easy too.
Very satisfied with service rep. Very thorough explaining the problem and. Solution.
My service appointment was quick & efficient.
Service personnel in the office were friendly.
My visit was actually quite pleasant????
Lem is very friendly and knowledgeable.
Please feel free to call. I was at the office however I didn't have service work done. Not sure where the screw up is but something is wrong somewhere. Jim (Fred)
Work was done professionally, but not in a timely manner. For truck yearly maintenance I had to wait 4.5 hours.
Very professional employees especially in the service department!
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