Was busy w family guests & really appreciated Lemuel & team’s flexibility in working to schedule me in. Shuttle driver was friendly & appreciated. Mahalo BIM!
Service advisor was very friendly and knowledgeable.
, as always. He also provided helpful service. Ck out counter girl was friendly as well. Other than a little time delay for the whole process (car in/car out) entire service experience was excellent! Plus, got to chat with the great sales person who sold me the car 2 yrs ago while I was at the dealership too.
I left a review on google, couldn't be happier with Kovee and Jonathan!
We had to wait 5 weeks for a service appointment right after we bought the car.
Happy that the recall part has been changed. Staff is always cordial.
As always, the service department here is exceptional. Thank you all ,for all that you do.
While I did show up early for my appointment only one of two updates were taking care of on my car the most important one the safety recall with the ABS safe fuse has not been replaced I was told that I need to come back for another appointment that the part is not in stock now my question is if the appointment was made a week ahead of time wouldn't someone be able to check if what parts needed so that it's ready for the client when they show up for their appointment not having to come back a second time because they didn't order the part? I was told that I was going to be giving a call sometime soon regarding the safety recall I'm I'm still waiting
Excellent service! Very fast!
The wrong part was ordered, but the technicians assured me it would be replaced with the correct part at no extra charge.
It was hard to schedule an appointment months in advance. My husband had to physically go to Big Island Moors to schedule the appointment.When we dropped the car off, we were told it would be about 2 hours, but it was closer to 3 hours. It would appear the service department just doesn't have enough employees to give customers a convenient experience.
This was the worst service experience ever. Big Island motors has lousy customer care, even worse than Orchid Isle.
Very happy on May 31st everything was very good. Service department was excellent. My tires are doing well. Thank you for safety. Check Mr. Pali see you guys again.
Very friendly staff the lady at the front was very commodating even when I found out my scheduled appointment was the next days I came in the day before(my fault).
The mechanic Joel Domingo was very help and explained my services real well and did a amazing job on my 2024 hyundai palisade..
Thank you big island motors for the amazing service..
Timely response to my question part in stock and installed within one hour. Easy payment options very happy.
Aura is very sweet and professional.
Always so helpful ??
Aura and the mechanic who worked on my Ioniq 5 did great. I am grateful for them.
Fast and efficient. Loving to new text message service where you can prepay for your service!
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