Very professional employees especially in the service department!
Excellent customer service by your team. Ladies at check in are very helpful. Mahalo
Excellent customer service
I went to due a service for a recall and my schedule service! When I showed up I was told they can’t do my recalled service because the employee who was fired didn’t do her job properly. I scheduled this service months ago! When I get there they tell me they cannot do the recall service! I was upset because it is difficult for me to get to get time off of work! They actually did my service and recall! Why did I even have to complain? Employee issues are not my problem! That is on the dealership! Fix my car! That is all I need! Excuses are like assholes! Everyone has them!
The customer service specialist was very professional, pleasant and efficient. The service tech finished the job earlier than expected. Mahalo!
Always easy to work with. Mahalo!
Lem took the time to hear what my concern was and did what he could to ease my mind. We could not replicate what seemed like the car not shifting out of first gear and not being able to accelerate beyond 16 miles an hour, but the event is noted for future reference.
Our service consultant W. DeMotta provided excellent service and with a high quality level of professionalism. Unfortunately, your shop cost is very expensive at $165 an hour. Today’s visit cost me $188 which was labeled as diagnostic charge. Because they said they didn’t have the part I needed in stock, I’d have to make another appointment to bring my Forester back in once the part comes in. Then I have to pay another 1.2 hrs of shop time/labor, plus another $100 plus for the needed part. Total cost to repair my sticking fuel fill door lock actuators is around $497. That’s outrageously expensive for a fuel. And that’s based on your mechanics dx that the actuator is intermittently sticking. I hope he’s correct. We’ve been happy with our Subaru (I bought an Impreza for my son as well) but this experience may have swayed me from ever buying a Subaru again.
thankyou for taking such good care!
The maintenance staff was fantastic I couldn't have better response calling in this morning they said bring it in we'll check it out it was done and I was out of there no appointment necessary for an unusual circumstance
They said they were going to call me when finished but they never did. I called but no one answered so I just went back there. Car was ready. Just no one contacted me.
Not able to fulfill the diagnostic and had to reschedule for another day two weeks later.
My AC works great but now my heater doesn't work.???? Also, when scheduling, pls advise if it will be all day job. My appt was Friday so my car was unavailable all weekend. It would have been better to have the work done earlier in the week so I could pick up my car the next day.
Aura went far out of her way to help me. She gets 5 stars and, because of her excellent customer service, BIM Kona gets 5 stars, too!
Sat there for 2 hours 1/2 hours for an intermittent Cruise Control problem - (of course it was working today)and the diagnostic showed NOTHING! Cost me almost $160 for nothing. I have written to Hyusvice and reported it, in case the electric system blows up.
What can I say?
First of all , we personally did not bring in vehical to your establishment . Why are you texting us to pay you directly? MS Auto brought my car to you and they claim you did not complete your job . I’m confused - thank you for allowing me to do a survey to let you k ow how i experience your business -
I called 4 times and left a message to call back and make an appointment for service. Never a call back. Had to go in person to make an appointment. Not helpful at all.
When I showed up for my scheduled appointment they didn’t know I was coming even though they were the ones who made the appointment.
Told it could take up to 2 hrs. Not happy about that considering the efforts I had to go through to get the appointment. Came back an hr and half later car still hadn’t moved. When I asked why my car hasn’t moved they went to the garage to find out. They said oh we can take it in now and asked if I can wait. They never gave any update on the non progress of servicing the car. I just waited and waited for my car to be finished.
This is very poor customer service ! You need to fix your very inept system.
Thank you and good luck…you need it.
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