We are happy they took care of our car! My issues and concerns are: we had tried for 6 days to call and or leave messages with the service department and no one ever called back or picked up. We finally went in person to schedule our appointment. Also we called the day of to inquire if car was ready and again no one picked up the line and no voicemail could be left. What is happening to the phone system?!
I really appreciate your friendly service crew in Hilo. They answered all of my questions satisfactorily. The newest employee there greeted me and introduced herself kindly. Mikala has helped me multiple times. He is very kind, helpful, and respectful. Thanks, Hilo Big Island Motors!
Car was not fixed started acting up again today
The service dept. managed to squeeze me in for a diagnostic of my car problem, and then took care of it immediately! I am thankful for the excellent care and and prompt service! Mahalo
Aura is a truly awesome service rep. Great customer service and great communication about the status our car. I’m really glad, because there aren’t many other options around here.
Great service... Staff was very nice.
Please disregard my other comment I thought it was for AAA
Yes I was very pleased with the friendliness and professionalism
Of the staff in the service dept . I appreciated Lemuel explaining what was done in the service check up as well as future recommendations to take into consideration .
Thank you
Professionalservice. Appreciated the courtesy and competant completion of scheduled appointment.
Completely satisfied and help looking at other cars
Waited four hours with no update and no work done on my car, very unprofessional!
Customer service 100% improved!
WellI was upset but I don't think it was your office's problem. I returned and they said my car needed retinting with the new revulation of photographing
so they hadn't continued the inspection so I wouldnt have to pay for it. But I've been sick and really needed to get the inspection done. It was a postponed from the week before so I was already stressed. When I asked why they hadn't told me two hours earlier they said thr electricity had been down. Now I am even farther behind than when I went but not their fault.
Eddie, our mechanic, did an excellent job on our vehicle. It showed care on his part and a professional approach to work. Drove home to the South end of the Big Island with no problems. When in direct communication with the ladies in the service department, they all displayed an attentive manner and courteous service. Thx to Aura also for all her help and spot on care for our Palisade. I look forward to bringing our Hyundai back to Hyundai in Kona for service.
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