Friendly and professional staff. Keep up the awesome work. Thank you. Big Island Motors, Hilo!
Went to have a service,oil change and regular service please s airbag indicator on 5 hours later service was done and a part for the airbag is ordered a can’t be done till February 11th Very disappointed
Already got an appraisal, waiting on a new Santa Cruz LIMITED, no body knows when it might arrive??? Please let me know ASAP.
Still need check of intermittent alert signal regarding power steering alert and tire pressure. I filled the tires appropriately, but the alert remains. Tire pressure alert, now more persistent despite inflation and recheck at-home. Office staff, very courteous.
We have had the same problem twice with our 2022 Outback. It took over a month to get seen by a technician. It wouldn’t be so bad if the car didn’t have a beeping noise non-stop after every stop for a few minutes. No on one can stay sane with that noise.
All personnel were extremely pleasant and helpful. The service was beyond what I have been getting from a private provider [different vehicle] at the same price. The price was very reasonable for what I got. And I was pleasantly surprised that there was no pressure to purchase additional products/services [have had bad experiences with other dealers].
Staff were super friendly and helpful! Mahalo for the quick service and taking care of my car.
I’m hoping you can fix my left front fog light. When the time comes ????????
Quick, efficient and good customer service. ????????
Everyone was very courteous and the work performed was accomplished well. Jamie was fantastic!! A couple suggestions: please don’t promise completion by a certain time when staffing will inevitably force a delay of a few hours. I had planned a wait of 3 hours, was told 2.5, but it took nearly 6. The job was routine (oil change and tire rotation) but it took almost the whole day. Understandable, but please let the customer know ahead of time. Also, suggest using paper or something similar to safeguard interior floors from dirt and grime. Thank you.
Great job
Awesome service
Thanks
Did not complete assessment
The young men who work for you…all of them are stellar
Everyone I interacted with was so incredibly friendly and professional and the work was done before the estimated time.
You make a reservation time, keep it, and wait hours for actual service. The work was fine, but every time I come to I wait for hours.
You guys did great today and I really appreciated it
It was over a 5 hr wait for diagnostic of my door latch not working and a recall installation of the ABS system. They did keep me informed and updated and I was prepared with projects to work on.
Service manager Aura handled the job professionally, was very helpful and clearly makes customer service a priority. Very much appreciated.
As usual you took my car in without appointment or delay for servicing.
My Mazda 6 has 267,500 miles & is still running fine (except the A/C) and giving me 39 mpg. Your service - engine & transmission oil changes- since purchasing 10 years ago has a lot to do with it.
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