Big Mahalo to all employees that are always willing to asst me with any needs to my Vehicle services. From salesman Jovee and his twin to everyone in the vehicle service department. You all are very efficient and helpful and accommodating extremely knowledgeable in your line of work. I’m grateful to have purchase a vehicle with you and have its vehicle services there. Have a wonderful weekend everyone.
Mahalo, from Carolyna ????
Great customer service from the shuttle driver and the service team!
I was under the assumption that I was going to be getting the same brand tires replaced on the truck. (Falken MT01) I received BF Goodrich All-Terrain tires instead.
Always an easy process. Lem is always so accommodating and makes the whole service process simple.
Very bad. Took ioniq5 if for recall notice. Big island Motors broke my car. Had to return and they still have it. Were to call me today but no call or followup.
the service staff is a delight to work with. Thank you for working to get approval for a warranty repair under the powertrainwarranty.
Professional, courteous service. I appreciated the explanations of what was done and what should be worked on next time.
Always a pleasure working with everyone there at Big Island Motors!
I appreciate Lem’s follow thru & feedback!
Been hearing a squealing noise from brake/front area of our 2024 Ascent with 1000 miles. Finally got in for a service appt, heard the noise on the way to the dealership, was checked in and told it would be a couple hours because there were people in front of us; yet was called within less than an hour saying that the noise could not be duplicated after multiple test drives and tech examining brake pads. Upon picking up the vehicle, the brakes squealed leaving your dealership driveway.
Took off of work and hauled two kids and another car to get this squared away with no resolution. A little frustrated with this given that it is our first brand new vehicle.
Excellent customer service - received a call when the job was completed
The communication is getting better. Updates are timely and relevant with information that we can work with to plan around.
Not enough Techs on staff .. this has been on going to get in(This kind of service has been going on since covid. I believe you know the problem…The turn over at the service is horrible for the client .
yesterday, we Identified the issue with my Outback ( I took it in for the same issue in the past but it was not identified at the time)
if they order parts the service dept can’t take me til some time in April to fix it.. not even for wheel bearings…in the meani i’m rd time my 10 year warrenty expired in Oct 2024. Front axil issue( said not bad yet) and rear wheel bearings
The personnel there are nice enough. but it’s not the customer service we are used to.
I had been thinking about trading my car in, but if i can’t get it serviced what’s the use..it is 10 years old, 62,000 has only been serviced by Mazda until last Sept I had to go somewhere else for safety check and oil change because Mazda service couldn’t take me because I was told they are under staffed.
They come right out and tell you so. I believe they are embarrassed by their own lack at the service department . Your problem has now become my problem .. I need to get my car fixed for safety reasons.
Always friendly and answer all questions!
Service was done quickly and the staff were courteous and professional.
I recommend big island motors for vehicle servicing.
Awesome service as always
Service was completed in under 2 hours with Lem Jamie and Alana all very efficient. I was able to get Shuttle with sales person Dean to and from office much appreciated!!
Fantastic people in service and parts...professional and friendly. Couldn't ask for more!
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