Service Center

Real Reviews From Verified Customers

Ronald C.
1 out of 5
6/28/2025
I ran a diagnostic test and it showed that the code came up and a PVC valve may need a replacement I found out that there is a recall on this part…. Apparently the mechanic ran a DTC and found no codes I’m wondering if there OBD-II missed it P26-a code shows up on my diagnostic, may have to return vehicle for another TCV with the replacement of the recalled PCV
Julie S.
5 out of 5
6/26/2025
All good mahalo
Davette R.
4 out of 5
6/21/2025
Thank you so much everyone the service writers were great. The head mechanic was friendly and very knowledgeable and the other mechanics on the floor explain some of the procedures they did. They were friendly and experienced and knowledgeable. Thank you so much for you guys help with the service with my Honda
Emmanuel C.
5 out of 5
6/21/2025
It’s all good
Lori C.
4 out of 5
6/12/2025
Thank you Yasuo for going above and beyond for taking care Of us when we had question about our car or had To be looked at. We have no regrets buying from Hilo big island motors.
Evan T.
5 out of 5
6/7/2025
Thank you,, for solving and following up our problem staff worked really well
Sonja N.
5 out of 5
6/4/2025
Thank you! Great service!
Marcela B.
5 out of 5
5/30/2025
friendly and efficient personnel
Roxann R.
3 out of 5
5/30/2025
no lounge to wait in. but the service people were very nice and attentive.
Beverly H.
4 out of 5
5/27/2025
Even though I did not buy my Subaru on the Big Island, Big Island Motors was extremely helpful and courteous when a problem occurred. There were no charges for the diagnostic or repair services. Frankly, I was a bit surprised - did not really believe those warranty claims were true! I certainly would have bought it from you if you had had what I wanted!
Danielle C.
3 out of 5
5/24/2025
I still would like to know why a car with only 25,000 miles is leaking oil.
Monica S.
5 out of 5
5/24/2025
Great service!
Brandy D.
2 out of 5
5/22/2025
Please call ****-****-xxxx and ask for Shanna
Dorothea F.
5 out of 5
5/22/2025
Thank you for the thorough diagnostic
Evan T.
5 out of 5
5/10/2025
Very efficient and easy to talk to made it easy to understand and if I had a question after sales, Steve return quickly
Elaine I.
4 out of 5
4/29/2025
Thank you for changing my cabin filter. Usually my allergies flare up if I use the AC and I didn’t know why but now that it was changed out I had no issues going home. Now I’ll know for the future what the problem is. Thank you, Big island motors
Kerry P.
5 out of 5
4/26/2025
Great!
Darrel M.
5 out of 5
4/25/2025
Quick, clean, and professional! Thank you very much!
Cristie B.
1 out of 5
4/11/2025
When I picked up my car, I started the car and turned on the AC and heard the weirdest sound coming from inside my dash. I for constructed by the gal behind the counter to please take a video of it and email it to her which I did. I was told I'd get a phone call the following morning which was April 10th. I got no phone call. The problem still persists.
Alicia C.
5 out of 5
4/11/2025
Was very good service

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