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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7364 reviews 69%
4 star 2230 reviews 21%
3 star 236 reviews 2%
2 star 420 reviews 4%
1 star 444 reviews 4%
Review Us
Arturo H.
5 out of 5
8/29/2025
Javier Fernandez has always provided us with outstanding service & support in maintaining our 3 vehicles. Thank you Javier! Arturo & Dolores H.
Frances L.
5 out of 5
8/29/2025
Thomas is very accommodating. He is always very customer oriented, kind and polite and outstanding representative for the Ford. I can see a long service relationship with Thomas. Thank you for having him.
Michael D.
4 out of 5
8/28/2025
Thomas has done an Excellent Job in helping me maintain my 2002 F150 SuperCrew Larsit with 177k miles. Last Week: Oil Chsnge, Differential, Transmission, Coolent, Brake and Steering Fluids changed. This week, new Stabilizer Bars, thanks to an attentive Mechanic meticulously checking everything under my truck. Mark was nice enough to show me where the Stabilizer Link is located and its function. I am grateful Raceway Ford has a rock solid team making appropriate recommendations and ACE mechanics providing superb service. The staff at Raceway Ford are providing the best possible services, and I can drive my 24 year old Truck with confidence knowing it is being professionally maintained. Please let these gentleman know their efforts are gratefully appreciated…. Thank you very much! Michael
Lynch (.
4 out of 5
8/28/2025
The service on our Edge was excellent.
Jack F.
5 out of 5
8/28/2025
Great
Betsy V.
5 out of 5
8/27/2025
Thank you so much for all your help Kris Betsy V
Dennis S.
5 out of 5
8/27/2025
Stewart was very professional and helpful.
Leah L.
5 out of 5
8/27/2025
Javier and his team were very hospitable from the moment I called in to schedule the appointment and after receiving my car services. They answered my questions thoroughly and provided a great service.
Jeffrey F.
5 out of 5
8/26/2025
Excellent customer service. Tech did a great job.
Jim H.
5 out of 5
8/26/2025
I always do a great job. I recommend them highly.
Agustin A.
5 out of 5
8/26/2025
Amazing work as always. Highly recommended, thank you all for the service.
Marcus A.
2 out of 5
8/26/2025
Some of the issues with my car, which I outlined in the online form and which I told another service advisor, including a recall, when taking it in, were not explained or forwarded to, the service advisor who was overseeing my car's service. It cost me an extra 3 or 4 days because of that. Nor was there regular communication with me. I had to constantly call to see what the status was of my car.
Dustin M.
5 out of 5
8/24/2025
Thomas is always on top of things and is very knowledgeable. thank you
Randy L.
4 out of 5
8/23/2025
Stewart was great! He notified me on additional issues and spoke to me daily on the progress on my truck. Communication is very important for me, especially for a vehicle I use for work.
Catherine B.
4 out of 5
8/23/2025
Mike is a real people person. He treats everyone with respect, he is honest and more importantly understanding with his customers! He is the reason I chose to come back here after my sister flat tire walking in the rain situation with my sister a couple months back.
Grace G.
5 out of 5
8/23/2025
Thomas Fraser demonstrated professionalism through proper communication by keeping us updated on our Ford Fusion 2014 Hybrid car which made us trusted him to ensure our car will get fixed accordingly with quality and care.
Diana U.
5 out of 5
8/22/2025
Thank you for always taking care of all my car needs. I appreciate your customer service.
Mark F.
1 out of 5
8/22/2025
II brought my 2011 Ford f150 over for oil change and while driving over from MORENO VALLEY I had some kind of transmission issue which was taken care of. So I had also mentioned something about an oil leak that was happening but no one called to bring it up.Just saying OIL LEAK NEEDS Further Inspection on the paperwork.Just knowing the location of the leak would have been helpful for getting if fixed. Other places I have been to have been called when they have notice something.
Greg P.
5 out of 5
8/22/2025
Thomas is the only reason I choose the quick lane. Give him a raise!
Robert C.
4 out of 5
8/22/2025
My only complaint is that i didn't get enough updates on my transmission issue⅘

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