Raceway Ford Auto Repair Service Center

Great customer service and professionalism

Javier always has a smile on his face. He is quick and efficient and it is always a pleasure to have my car serviced.

Everyone I’ve met at Raceway has been helpful and courteous

Great customer service and a great experience over all thank you for following thru with fixing the paint on the truck we really appreciate the hassle free experience and are happy with your service ????

Stephen has been a pleasure to work with, he kept me informed on the status of my truck, but this latest visit I am disappointed, I have an issue with the driveside rear passenger door electric window not going up all the way, I showed it to Stephen, apparently the tech who worked on my truck said that the visor that was mounted at the top of the window inside the channel was causing my problem. Well I brought my truck home, I worked on the problem myself and was able to get the window back on track and now works fine. I don’t believe any tech worked on finishing that problem. I believe that person just rolled the window down and the up and that’s it. I’m just not happy with the fact that I brought my truck in for a problem and it wasn’t addressed, I had to figure it out myself. Also, I have the service agreement on my F250 super duty truck (diesel) every time I have take it in to Quicklane for oil changes, they always forget to fill the DEF tank, even after I reminded at the beginning to please don’t forget to fill the DEF tank, disappointing!! This time I go to Raceway Ford for warranty and service, I informed Stephen and the service contract and the DEF issues I have had at Quicklane and asked him to please don’t forget to fill the DEF tank. Well when I picked up my truck today, the DEF tank was not filled. Stephen quickly fixed the problem. I just don’t understand how or why the DEF tank seems to get missed during service.

Thank you for your best service, I really love the car. Everything went well and fast too. Thank again.

I go to Raceway Ford all the way from San Bernardino they have the best service and they are fast I wouldn’t go any other place with my Ford

YES

Excellent service as always. Oil change and new tires; excellent service at a great price

Javier is top notch

Great job

He was great at getting my vehicle in on a timely manner and back to me . He explained everything that was done on my car

I always bring my car to Quick Lane at Raceway. Everyone is friendly and they answer all of my questions. Javier is always helpful.

Really great and friendly customer service

When we spoke with Javier he said 1/2 - 2 hours. Tires took 2 1/2 hours. We did not have an appointment because he said just come on in. We told him we had another appointment that day, and had to go to the counter to remind him we needed to leave. It makes one wonder if the job was rushed, were the tires put on safely. Other folks came in after being told a certain wait time, but when they arrived it was much longer. They walked out. Many folks were turned away because of a 4 -5 hour wait. this is not good business practice. You need more service people and bays. The wait is rude. Additionally, Jessica cannot, by law, address men as DEAR. HR needs to conduct sensitivity training. No need to respond. You cannot give us our time back.

Mark was great. He took care of my service needs and set up another appointment for me to complete the process. Kept me posted on how long the service would take, and then before I left took me to my car and walked through what had been done, and made sure I was satisfied. I definitely want Mark to remain as my service rep. No complaints at all.

Excellent

Great service.

Great service

Friendly good service,little pricey for an oil change $70 and with an appointment it still took an hour and half, but Javier was very helpful