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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7348 reviews 69%
4 star 2224 reviews 21%
3 star 236 reviews 2%
2 star 420 reviews 4%
1 star 444 reviews 4%
Review Us
James B.
5 out of 5
10/28/2025
Appreciated the quickness they got my vehicle in and the diagnostics that saved me money. Nice employees and very helpful and friendly.
Samuel J.
1 out of 5
10/28/2025
When my vehicle was handed over to me I had to go back inside because my check engine light was on, I also ask to that they check my left rear tire and it was not done even though they mention that it was check, that was the second time.
Demeris R.
5 out of 5
10/28/2025
Thomas is always helpful in explaining all details and future maintenance
Steve D.
5 out of 5
10/26/2025
Excellent service
Daisy M.
5 out of 5
10/26/2025
Very convenient and representatives are communicative.
Jario S.
5 out of 5
10/26/2025
Excellent work!
Estela C.
4 out of 5
10/25/2025
I trust Ford. I love ford vehicles. If the employees of Ford say that my vehicle is working perfectly.; then I feel safety. trust then.
Mike A.
5 out of 5
10/24/2025
Thomas has been my service advisor since 2020. He is the best
Lawrence D.
1 out of 5
10/24/2025
I could not pick up the phone when called regarding the car being ready., and no message was left. When I tried to call back, I couldn’t get through to anyone. An hour later I received another call just 20 minutes before closing. There was nobody available to deliver my car as agreed, so I had to go for after hours pickup.
Hardeep B.
1 out of 5
10/24/2025
Ford Mach-e recall took 2.5 days, which is ok but they gave us a car for 2 days. Not our fault for the recall. Car was done at about 4:30 pm on the 3rd day and we had to rush to pick up the car because the rental car was only covered for 2 days. I had to take time off my work else we would have to pay extra on the rental car. On top of it, the rental car they gave was dirty and old. Ford - please up the game on your customer service especially if there is a recall that you know can take long and that too for a luxury car.
Lam T.
5 out of 5
10/24/2025
Thank you Kris for taking tome to walk me through everything. You took time to explain to me what was going on and you answered all my questions, all with such a positive attitude! I know where I'm taking my Ford trucks for any future service beers! Thank you!
Larry P.
5 out of 5
10/22/2025
Javier was very nice and friendly. We were very happy with him and the service. We will be returning to Raceway Ford.
Joshua S.
5 out of 5
10/22/2025
Great customer service
Ann N.
5 out of 5
10/22/2025
Polite and efficient service.
Alan N.
5 out of 5
10/22/2025
Polite and professional. Explained everything I needed and informed me of current recall.
John H.
5 out of 5
10/22/2025
Mike was very informative as to the service I needed. Excellent customer service.
Keith F.
5 out of 5
10/22/2025
Kris was a professional.
Stewart (.
5 out of 5
10/21/2025
Raceway Ford and Mark Garay in particular always provides outstanding customer service!
Jack P.
5 out of 5
10/21/2025
He was very professional and friendly.
Eckard (.
5 out of 5
10/21/2025
Great service when Mark helps me ????

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