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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7398 reviews 69%
4 star 2237 reviews 21%
3 star 236 reviews 2%
2 star 423 reviews 4%
1 star 447 reviews 4%
Review Us
Donna R.
4 out of 5
6/28/2022
Made an appt and was innsnd
Reno B.
4 out of 5
6/24/2022
Thomas is easy to talk to and provides or finds clear answers. He helps make Quicklane my go to maintenance place.
Paul H.
5 out of 5
6/23/2022
Professional staff
Jason S.
1 out of 5
6/16/2022
Greatly overcharged for service done, poor communication, and prolonged time to complete simple repair.10 days to do a fuse relocation is unacceptable. I will not be returning to Raceway.
Elton J.
4 out of 5
6/14/2022
I have no problem with the service
Not Provided.
5 out of 5
6/14/2022
Lucas is very courteous and professional!
Micheal W.
5 out of 5
6/3/2022
Was very friendly and let me know what was happening
Michael L.
5 out of 5
6/2/2022
Thomas is why I go to quick lane He’s great
Sean V.
5 out of 5
6/2/2022
Your team at Quick Lane is the best. With Mike McFarland at the helm. Everything gets done as it should, how it should, and when. He and his staff are an asset to Raceway Ford
Kenneth P.
5 out of 5
5/26/2022
He listened
Rafaela D.
5 out of 5
5/26/2022
What I like most, is that Javier takes time to explain what is best for my car. But in a way that I understand and at the same time he don’t put prison on me to accept the sugestión at the same day. He’s an excellent customer service. Thank you so much.
Jack L.
5 out of 5
5/26/2022
My car service was completed and very happy with quick service.
Debra C.
4 out of 5
5/25/2022
Lucas was always letting me know that part still wasn’t in and as soon as complete would let me know. Extremely happy that clutch plate and transmission censor is under warranty as focus is known to have these problems
Salvador L.
3 out of 5
5/25/2022
Yes. Service was excellent. Ford made a mistake and I had to return after having already had my car’s recall order expedited on my vehicle only having to return due to ford forgetting to complete the service on my initial visit. Other than that service was as expected (ie providing me with a free rental)Thank you.
Gwendolyn S.
5 out of 5
5/25/2022
Lucas was very helpful and informative. I really appreciate him.
Lupe D.
2 out of 5
5/25/2022
I made the appt on 5/3 for 5/23. Indicated the engine light was on and a code from Autozone came up for Evaporative Emission System Purge Check. Which I relayed to the person in service. After checking my vehicle the first diagnosis was a possible PCM update. They installed the update and still got a “misfire.” I was then told I needed a tune up to replace spark plugs and a fuel system service. I ended up picking up the car without repairs paying $189. I had the smog done knowing I wouldn’t pass just so k could find out what the problem really was. Again P144C. Which was nowhere in my diagnostic report from you. A tune up would not have solved the issue related to P144C. I’m highly dissatisfied and would like a service Manager to call me asap. I tried several times today to no avail and no one calls me back. ****-****-xxxx Dawn Davis/Lupe D
Gabriel R.
3 out of 5
5/22/2022
They scratch my car and I told Allen since he was the one that gave me the keys. I also told my sale guy about it.
Jose G.
5 out of 5
5/22/2022
Javier did great excellent customer service
Robb L.
5 out of 5
5/22/2022
Best place for service
Ian G.
5 out of 5
5/22/2022
Very good customer service

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